Brenda
29 de janeiro de 2024
Rooms were dirty and not as newly renovated as the pictures. Check-in: front desk gave us a King bed instead of what we reserved, & he even read to us our reservation which was 2 queens. Walked through the smokey ****** floor with no ventilation or circulation only to get to the wrong room. Come all the way back down with our luggage to ask for our 2-queen bed. Walked back through the ****** floor to get to the elevators to our correct room with 2 queen beds only to walk into crumbs on the carpet, dead spider on the bed and dirty black bathtub. Luckily we brought our own cleaning supplies, bedding, & towels. We were already exhausted to go back down to the front desk again to ask for another room. They should have paid us for cleaning there room. First time staying at this hotel and will be our last time. Yes we did let front desk know about it and she did apologize.
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