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Best Western Plus Montezuma Inn  Suites
4/597 avaliações
I have not left a review on this site for several years, and never a bad review, but my experience at this hotel certainly deserves one. We checked in around 10:30 pm and started settling down in our room. After a few minutes we noticed the room had not been clean. There were used towels hanging in the bathroom, the soap had been unwrapped, one of the beds was partially unmade and the garbages were not empty. My wife called down to the front desk and the person working there stated that they were completely booked and had no rooms to move us to, but would call his manager and determine a game plan. He came up a few minutes later and we showed him the room and he said they were able to find another room but it was a single King rather than two queens. Not ideal but we were traveling with our young son so we were able to share a king with him. He also told us twice that the room would be comped. He was very courteous and sympathetic to our situation. When we went to check out the next morning however, my wife quickly explained the situation the situation to the manager at the front desk and wanted to verify we were going to be comped. We were immediately met with an antagonistic attitude from the manager who told us ”We are not going to comp the room” without apology for our troubles. She went on to say that she never told the clerk to comp the room and he had no authority to make that decision. She was only going to give us a $30 discount for our troubles. Eventually we ended up with a $50 or $60 discount but it was so frustrating. In all my years of traveling I have not stayed at a hotel that showed such a lack of customer care at every level. The only exception was the overnight employees who checked us in and helped up resolve our situation. Even if they misspoke or misunderstood about comping our room, they still showed concern for our situation.

Frequently Asked Questions

  • Quais são os hotéis mais procurados com Spa em Las Vegas?

    Se você estiver viajando para Las Vegas a negócios ou turismo, Holiday Inn Express & Suites Las Vegas , Comfort Inn Las Vegas New Mexico e Days Inn by Wyndham Las Vegas NM são hotéis preferenciais.

  • Qual é a tarifa média de hotéis com Spa em Las Vegas?

    Para hotéis com Spa em Las Vegas, o preço médio durante a semana é de 138 €, e o preço médio nos fins de semana (sexta a sábado) é de 149 €.

  • Que promoções estão disponíveis para hotéis com Spa em Las Vegas?

    O Trip.com tem várias promoções e descontos para usuários durante todo o ano. Acesse a página de promoções para conferir quais promoções estão disponíveis no Trip.com.

Informações sobre viagens locais

Quantidade de hotéis4
Quantidade de avaliações375
Maior preço334 €
Menor preço76 €
Preço médio (dias úteis)138 €
Preço médio (fins de semana)149 €