Hotel LIVVO Fataga

Un hotel perfecto, en el corazón de la ciudad. El único detalle negativo es que la hora de entrada es demasiado tarde a las 14:00 y si tienes una cita es una desventaja. Ahora muchos hoteles trabajan así, pero no lo veo bien.

We stayed in this hotel for five nights in early December as part of a package city break. We reached the hotel by taxi from the airport (approx. €45) although we understand there to be a bus service into the city centre. There is car parking on site. The hotel has just under 100 rooms over seven floors – the highest floors might have business space but we did not investigate. It is in a good location for everything being a five minute walk from the main shopping street and close to bus services. We understand it to have been taken over by Livvo in 2022. The hotel does accommodate guests with impaired mobility. There is no bar or restaurant. The problem with this hotel is that it suffers from an absence of any competent management. In our attempts to contact the female Director at a weekend we were told there was no management presence at all in the hotel on Saturday or Sunday – the only point of contact was (in his own words) a regular receptionist. Whilst helpful he had no corporate authority - unlike many of his colleagues he had reasonable spoken English. Telephone calls and emails to the Directora were ignored by her (and still are). Variously we were told she was “working at home” / “ill”. The hotel does have – so we are told – assistant managers, but they were not on site either. It needs management to direct the maintenance teams. Our window didn’t open (handle was broken), the bathroom basin did not hold water, the centrally controlled clock was showing the wrong time and had been since the end of October (it had not been adjusted for the end of Daylight Saving). It needs management to direct the housekeeping which might best be described as erratic. Servicing of our room was invariably around 15:00 hrs unless we complained. One day it was absent entirely and we searched out our own clean towels. Public areas were left with debris from food and drink for hours. Windows hadn’t been cleaned for some time. It needs management to address the major difficulty with what appeared to be the principal lift - serving all floors in the hotel although with another in a separate location serving floors 1-3 only. This small lift serviced six floors exclusively and was used by housekeeping to move around service trolleys. At certain times of the day for guests to use this lift meant a long wait, squeezing in with dirty linen and exiting by contorting around the service trolley. For any guests with any mobility impairment use of the lift would have been impossible. The hotel does take groups although not with the obvious signs prevalent in many Spanish hotels. The major problem for us was that the hotel accommodates large groups of schoolchildren which we incurred at the weekend. The breakfast room is large enough when fully opened but with only two members of staff supervising the schoolchildren overwhelmed the seating space and the buffet area. Control from their teachers was lacking during our stay. Food was t

Very helpful, friendly and willing to accommodate your needs. Kettle and teapot essential for my requirements. Good breakfast but no restaurant or bar but plenty of variety close by. Good location opposite fresh market and plenty of quality shopping.

Excellent Hotel. Breakfast stuff very kind.Stuff of reception kind & friendly. The hotel is very well located,close to the shopping area and bus stops.The rooms are comfortable.Over all very nice.The rooftop is a very nice area to chillout

We stayed in this hotel as part of a last min getaway. I liked the room and bathroom size as there was enough space for the two of us to move around and not bump into each other. We had breakfast every day, and it was superb! Good variety of foods. The lady and the guy working in the restaurant between the 9th and 12th of June were absolute legends. I should have written their names down to remember. The location is fantastic as it's close to everything: the city, the beach and the majourbus stopp of Las Palmas where you can take a bus to the south of the island. I did not give a 5* as there were bits and pieces that made me do that. For example, the lamp light was not working, and the shower gel pump was also broken, some coffee marks on the desk, and some stains on the bedsheets (probably how are they industrially washed) But overall, I would probably be likely to check out other properties before booking again.

Great hotel in center town, stuff super friendly, very clean, confortable beds and bar with good menu.My favourite hotel in las palmas, is not a big one but has everything,the best beach in the city is 15 minutes walking,the main market is just in front