TownePlace Suites Las Cruces

We have in our profile to be on top floor away from the elevator checked in at 9am electronically and arrived 3pm and got room 212 next to elevator and the piping to hotel goes in the wall This is our tenth night in a Marriott and it it the worse one rates are cheap but did not expect this much of a drop in quality. Checking was ok but staff did not used name reccomended the worst restaurant by our experience on this trip. Al Postal cold food and got order wrong but great churros

We were here over Christmas and the staff who were working had a great attitude and concern for the guests. The property is not too old, but is obviously well- kept up and we had no issues with anything. Breakfast was simple but good and typical of these places. Will be happy to stay here again.

First and foremost, the service and staff here are wonderful. Welcoming, professional, friendly and the location is great. We were upgraded to a two room suite and it was clean/comfortable for our short stay. Bathroom was a bit on the small side, but hey we were here one night and it was just two of us. Room was equipped with everything we needed and sleep quality was solid.

An outstanding find for the quality of the place and the front desk staff Alex Lopez. From the beginning he made me feel " welcome back at my home in Las Cruces." Always available and very resourceful. This hotel is an amazing value: great quality at a great price, with breakfast included ! Big, clean suites, well stocked, a nice heated pool with a grill, all focused on delivering comfort to both business and individual travelers as well as families. I was very happy.

This was a good experience for me. The location was convenient. The breakfast service was nice, for having only one person do it all. The cleaning service was every 2 days, but the towels could be exchanged for fresh ones. I plan to stay at this one again when I return there.

The people who work here are the best I have encountered! They are friendly, helpful, and very accommodating! If u needed something it was at your room in minutes! The rooms were clean and well stocked and the bed most comfortable! Will be staying there again!

We just completed a 7 day road trip staying at all Marriott properties. All were very good except this location. The hotel is very old - small cluttered lobby, narrow dark hallways, small rooms, tiny bathrooms, and the smallest TV I've ever seen in a hotel. The biggest problem, however, was room cleaning. During our short stay I stepped on 3 sand burs on the carpet. Sand burs are small pea sized things covered with sharp spikes and very painfull to step on with barefeet. They likely were brought into the room by dogs and not removed from the carpet by housecleaning. For the rest of our stay we wore shoes in the room. I tried to discuss my concerns with Assistant G M( Nick), but he did not call me as promised and never returned my calls. This is a bad property with bad management.

My room was not cleaned for a fact! The pillows were still smashed from the last person who stayed like really? And then a dog ball on floor all the trash cans had trash in the.. also going into bathroom they left open bars of soap? And the trash wrapper was in the trash can the gowels werent even folded like a hotels have then hung and nice so you know its clean. I told the front desk they didnt really seem to care much but gave me new towels since i requested that i wasnt gonna use the ones in room. Like either thisnroom got missed or the cleaning staff needs to be introuble.! And to add to the mix the carpet was full or stickers do they not vaccum? Smh just my luck!

We had a very pleasant stay. Great location near the freeway and a map in the lobby showing the area along with different shops and restaurant locations. Not too noisy on the side of the hotel we were on which faced the freeway. Check in was fast and efficient as was the checkout. Clean and spacious suite with a very nice large sized desk to work at and a full refrigerator, stove and utensils. The windows open which is cool. The bed was a bit firmer than I am used to so I wasn't as comfortable but I did get good nights sleep. Some heavy footed person sounded as if they were stomping over my head when I was in the living room but it was not too terrible that i had to call the front desk. I could hear the freeway just a little bit in the still of the night in the bedroom and the heavy footed guest over my head was up at 5:00am to stomp a bit and in the early morning quiet it was somewhat loud but I went back to sleep so it was ok. Good thing I am not too light of a sleeper. Breakfast was good but I did not care for the sausage links though the sausage patties were highly tasty. The do it yourself waffle came out crispy on the outside and light and delicate on the inside but did not have much flavor. Excellent tasting orange and apple juice. Good eggs and bagels. Nick at the front desk was outstanding. The entire staff including housekeeping is friendly and welcoming and Nick truly shined. He remembered me and my husband's names and always gave us a shout out and asked how we were doing whenever he saw us. He genuinely made our pleasant stay even brighter. Kudos to all of the staff including the nice lady at breakfast who was heading to get bread when she saw it was low and told me to hold on so I could have more choices. I highly recommend this hotel.