Tru by Hilton Laredo Airport

Hallways and rooms had kind of an off putting smell. Really basic breakfast and limited tv selection. Was not the value for the money. Comfortable beds and nice showers.

This place is quiet,clean it's a small room but is ok for a night stay. The breakfast is too limited but is ok

Our stay was great! This is our 2nd time staying at this location.

There was an excellent service in all ways, the staff was kind and always give the extra mile

The person at the front desk was very rude. She had a bad attitude and was not helpful. When we checked out, she still had the same attitude and a terrible disposition. I reserved two rooms and she totally charged my family and I incorrectly. She also over charged my elderly parents an additional $100. for their room. What an inconvenience! I’m sure she treats other guests the same. She’s not fit for this simple job. Also, the electrical outlet in the rest rooms were not functioning. I had to call the front desk and they sent maintenance to our room during our stay. That was unprofessional.

The walls are very thin and I heard flushing in the walls and people in the room next to me all hours of the day.

Always enjoy staying here! This timr around idk what it was but the floors were rather slippery. Had them mop it and it somewhat worked. Staff is always awesome and friendly wit us!

I didn’t like that they wouldn’t empty trash daily ,didn’t offer clean towels , I didn’t like their breakfast, insects in bathroom sink, room was very small, and not very much parking space

This hotel is fine, it wasn’t anything special though. The biggest let downs were the storage spaces and the free breakfast. Now, maybe I just didn’t look into it enough but I was surprised when I got to my room and noticed no closet, no dresser, nothing. There are hooks on the wall that they’re trying to pass off as a closet. You have to hang your clothes on top of each other on hooks across from your bed, my pants were folded on a table above the mini fridge, overall super unorganized. No storage in the bathroom either, you have to just leave all your products on the counter which isn’t large by any means. The breakfast was advertised as this adorable breakfast bar with options for everyone. Now, I know these free breakfasts aren’t anything special but this one is particularly lacking. You can either eat a bagel, toast, premade sandwich, oatmeal or make your own waffle. No eggs, no protein, no fruit. And then the rest of the bar is just sugary toppings. It’s nothing like I expected and even with my low expectations, it somehow went below them. I also just feel like all the floors in this hotel are sticky, my room was particularly sticky—my socks were grey after just walking around my room..