DON’T BE FOOLED by the pictures!
This hotel is extremely disappointing.
Rooms:
Just average, white rooms. But the wooden flooring was sticky, and the hot water didn't function properly at night. The air conditioner was also quite noisy. Also, all the towels provided were worn out.
Swimming pool:
The pool is aesthetic but the water is cloudy.
Beach:
It was unsuitable for swimming, with muddy shores. The white sand was only present near the pool, separated from the actual beach.
There were numerous inconveniences during our stay. We had booked three rooms, and although the booking was confirmed in the app, the staff claimed that they couldn't find one of the bookings. This led to a wait of nearly three hours for verification, which was incredibly frustrating. To make matters worse, my family had to endure the scorching heat in the lobby without any fan or air conditioning. Consequently, my sister and her partner decided to leave due to the supervisor, Ms. Vanessa's, poor management and service. Furthermore, the supervisor authorized the cancellation of our booking at Trip.com for the second night without notifying us, despite our explicit instructions not to do so anymore. They deliberately misrepresented the payment terms and withheld vital information from us, resulting in an additional charge of 3,000 pesos for the regular rate.
Overall, our stay at this hotel was a truly dreadful experience.
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