My name is Marva Pringle, and I am writing regarding a very serious issue. On Tuesday October 11. 2022, the Suburban Extended Hotel withdrew $148.74 from my bank account at MidFlorida Credit Union in Lakeland, FL. I spoke to Heather at the front desk, and advised her of the missing funds from my account, and the bank representative also advised her. Ms. Heather said the funds were not showing on the Hotel's accounting site, and she will contact Kayla who is the Hotel Manager. Ms. Heather texted and called the manager- Kayla multiple times and she did not respond. I left my contact information and asked her to have the manager to contact me, and also paid an additional $50 to cover that night. This evening I went to the office and spoke to both Kayla and Heather and advised them that the bank said the funds of $148.74 were taken from my account. The bank representative said they are going to launch a dispute, because the hotel took the money. The manager Kayla was very rude and disrespectful and insisted that I pay another $50 at the hotel tonight, and I need to pay for a week tomorrow otherwise she I will have to leave. Kayla was also disrespectful to the employee Heather as well, and proceeded to leave and slammed the door in Heather's face. I decided to pay the $50 so that I can have somewhere to stay the night. Her behavior was quite rude, as she told me that she is not giving me back any money, and I need to check with the bank. I would like this issue resolved immediately, and would like the money that was deducted from my account refunded ASAP. If this matter is not resolved ASAP, I am going to seek legal counsel for my funds.
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