Sahariano Hotel City Center

Una buena experiencia 😊 gracias

Upon arrival, we were given three room options: Basic / no window Deluxe/ window Suite We went for the deluxe option specifically to have a window for light and fresh air. Paid 150 dh more per night than the basic option would be. Turns out that the “window” opens into an air shaft with no air circulation and hardly any sunlight. People walking along the hallway can look right onto our bed when the blinds aren’t drawn. So no use at all. We went back down to reception where we were told that for them, this is a perfectly adequate window and there are no other rooms with proper windows available. We then asked to switch to an economy room (because why pay extra for this?) - no dice. Staff refused to change our booking and kept repeating that we wanted a window and got one. Pretty rude and useless. It’s like advertising a fridge in the room (and charging for that privilege) that’s not connected to the power. Shame because apart from that the room is fine but from such a high-priced hotel I expect more transparency and honesty. While we stayed here we heard another two guests complain about the same issue to reception - again, staff did not care and would not change the booking to another category.

Great services, they make you feel like you are a really important guest, friendly staff, who always care about customer satisfaction. The rooms are distinctive, luxurious and elegant , The location of this hotel is in the center of laayoune . I will definitely stay in this hotel again when I return to Laayoune .

Actually the staff are very friendly and helpful with a perfect location, and facilities very multi and nice. The room was very clean with a wonderful view. The room and beds very comfortable. BTW the price was very good for the value. Impeccable hotel

Run away from there . The service is horrible, the staff doesn't care about anything. no even worth 1 star. they really need to change them management. smell in the room from the toilet no ventilation and windows .

Hotel bien situé mais beaucoup de fausses attentes. Juste le garçon Abdelbaset de la réception et sa collègue Majda étaient plus qu'adorables. Problème à l'arrivée erreur de réservation malgré des messages envoyés et un supplément demandé. Je me suis retrouvé dans une chambre sans fenêtres. L'hôte n'a eu aucun geste commercial. Problème 2 avec des amis qui venaient me chercher la manager à été horrible avec eux et m'a très mal parlé comme si on était ensemble la rue. Après elle boudait et n'était pas professionnel. Dernier problème la date de mon départ àvait été définie mais j'ai du quitter l'hôtel un jour plus tôt. Pas de petits déjeuner et la wifi régulièrement en panne. Je ne recommande pas du tout le lieu