Peaks Place Apartments & Spa

We had a very nice two night visit at this hotel. The front desk staff were friendly and helpful, suggesting various hikes and restaurants in the area. With the Guest card we could take public transport in Flims/Laax for free and got sizeable discounts for entry fees, for example at the Caumasee. We didn‘t eat at the hotel restaurant but did take advantage of the Coop Pronto for breakfast items and easy dinners. The rooms are quite well-equipped for cooking. Our room was clean and quiet, in spite of the proximity to the traffic circle. Wellness is clean, well-organized and hss s varied offering. The only negative was the weird mattresses in the sauna rest area instead of the usual reclining chairs. When we arrived there was a couple embracing on one of the mattresses, and we felt uncomfortable going in. Can highly recommend this property.

Peaks Place is not a hotel, but an “apartment hotel” It reminds me more like a timeshare property that offers you a kitchen and dining area which has all the appliances you need a dishwasher, an oven, an induction stove top, and a fridge with a freezer compartment. You also have a kettle, a French Press coffee maker, pots and pans, crockery, and cutlery. As a bonus, you can borrow the fondue and raclette sets from reception. There is access to a washer and dryer in the basement near the parking garage. The well-designed modern apartments have spacious living areas and large balconies that overlook a gas station/convenience store (an actual bonus) with built-in automatic shades plus window coverings to completely black out the rooms if you intend to sleep in. The 2.5 Apartment rated for 6 people would be most comfortable with a max of 4. As the dining table had only 4 chairs, a sofa, and a pull-out bed in a sideboard but our room did not have the two side chairs as represented in the pictures. The bathroom was well-lit and had a shower/tub combination. The water temperature was the hottest ever which was a plus. There was a large hallway closet for coats, shoes, and other stuff. The main bedroom also had a large storage area. The Staff - Minimal staff with front desk hours up until 10 or 11 pm. Therefore, if walking through the lobby after reception leaves it is a ghost town and a little odd when compared to a full-service hotel. The check-in process takes some time as Marina is very thorough in communicating all the details which are all extras: Parking, Breakfast, and need to decide the night before by 8 pm, and the cleaning fee. Additionally, info about the heated ski locker (Which does not accommodate your boots) includes glove warmers plus details about the Wellness Center/Gym. The Wellness Center has two saunas, a pool, a hot tub (More like a warm tub and no button to initiate the bubbles as automatic?), and a steam room. Unlike other ski destinations, this hot tub is large and can easily accommodate 16 people but no alcohol or drinks as its inside the wellness center. During our stay, while using the sauna, a staff member added water and using a towel whipped the newly created steam toward us creating a very special wall of heat towards us which was really awesome. It is a 15 - 20 minute walk to the gondolas. There is a small gondola that takes you to a 6-person chair that takes you to Crap Sogon or takes the large 14-person gondola operated every 15 minutes direct to that mountain station. There is also a 6-person shuttle that operates every 5-10 minutes. PROS - Easy booking through multiple booking sites found through Travelocity provided the same benefit or cheaper depending on the booking sites' loyalty programs. Honestly, we would have booked at the neighboring apartment complex but their you delt directly with owners who mostly did not take credit card and only bank transfers and as a US citizen foreign t

A very bad trip. Weak staff who apparently do not want to work;) Receptionist Marina did not inform us about the need to report breakfast until 8 pm at check-in. We requested breakfast at 9 pm without being informed about it, Marina was very rude and told us to go to the kitchen to get breakfast ourselves. She said that she does not work in the kitchen and is only a receptionist, let me remind you that the profession of a receptionist is to help the guest. The first day at breakfast the waitress said we only pay 20 francs per adult nothing more. At the third breakfast we were charged more than 30 francs too much. We went to ask why with a good attitude. The waitress went to ask the manager Daniel he came to us and started yelling at my sister it was outrageous and ridiculous. He finally calmed down, despite previous pleas for him to calm down. On the last day when we left, we checked out and paid the bill not settled and left. Our driver who came to pick up the luggage a few hours later was not allowed because suddenly there was one more bill to pay. Scandalous that the receptionist can't do check out with customers. Of course we paid but the whole stay by the staff passed very badly and I do not recommend this place. Lack of willingness of employees to work and aggressiveness :) Another good example was that both we and our driver waited for the receptionist for about 30 minutes a few times during the trip because there was no one at the reception :))