Descubra sua estadia em La Massana

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

This hotel used to be amazing under private ownership but now as part of a group it’s lost it’s charm, character and is sterile. The breakfast is double the price it was but very poor and limited. The dinner is a ridiculous price for what they offer which explains the dining room being empty the three nights I was there. Service is rude and non existent due to lack of staff. Worst - they now charge €15 per night to park. We are not in town this is middle of no where and a huge car park. Please, please don’t waste your money. This used to be my home in Andorra - I’ve stayed here 27 times in 4!years but for my next visit I will be staying somewhere else. Avoid.

I thought this place was great value, clean/comfortable/warm. Only 5minute walk to the gondola to get up the slopes. Plenty of cafes & restaurants close by. Also plenty of shops to rent ski gear. About 15 minute drive by taxi to the main bus station. Very happy with my stay here :)

Views were amazing, the room was old cabin vibes decor which I’m a fan of. A swimming pool, sauna, steam room and hot tub are included with the stay. There is a outdoor pool and bar also but that wasn’t open during my stay. Downside, the reception is on the opposite side of the hotel to our room. 2 elevators and quite the walk to get to the reception. The pool receptionist seems to disappear a lot meaning you cannot exit as you have to trade your room key to get towels. If you’re not driving, expect to taxi everywhere as the hotel is just out of the city.

Petit hôtel de montagne familial de deux étages, a un quart d’heure d’Andorre, simple et sans chichi mais propre et accueillant. On sent que cet hôtel au charme désuet est très bien entretenu. Il y a même un ascenseur. La dame à la réception est sympathique et fait l’effort de parler français, Chambre bien équipée. Bien chauffée, télévision avec les chaînes françaises. Wifi ok. Literie et oreillers de bonne qualité. Salle de bain fonctionnelle, a part la cabine de douche qui est vraiment tres petite.. le petit déjeuner sous forme de buffet est au prix de 9 euros par personne et les produits sont très bons. Nous sommes venus avec une WonderBox mais nous reviendrons avec plaisir car nous trouvons le rapport qualité prix tres correct.

The hotel is located in the heart of the city centre, and the hotel is located in the heart of the city centre. The hotel was very comfortable and very comfortable and very comfortable. All outside was : gardens , swimming pool , tennis , barbacoa area ....etc very careful and clean , you have access to the mountain in front with what you can do routes and you can walk to your dog freely , it is a pass !! The hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good. As negative points : food and dinner , super expensive : 20 euros and no water comes, bread is a minipane. (I would change the first meals mostly ) The spa area: we complain that the jacuzzis was too hot, it cost you much to enter , and now what you want is more refreshing you , even if it is warm because nothing happens but you burn. I know that it's something that they'll solve it immediately I imagine. All the interior of the facilities is very old, chairs and furniture that were at least from the time of my grandmothers😜, . As Abba chain has recently taken it, I hope you will take it into account and renovate a little everything and put a shower that is more safe , I assure you that you will give me with the bathroom garden that is not my ( and that I have not ), I don't tell you a grim, thinking that there are thousands of people spending a year. I wish I could come back with you if my economy allows me 🤗.