ayak1993
5 de janeiro de 2022
I have done my wedding at this hotel, during the pandemic of COVID, the owner Manel Ammara was very exploitative, tripling the prices of the rooms and the venue, she obliged us to deal with a her own wedding planner knowing that we had signed contract with another, asking for triple the cost; Moreover, we have booked for my family on an average of 20 nights, WE GOT THE WORST SERVICE EVER, rooms rooms were not clean, no towels no coffee, and whenever you ask for sth it takes hours and hours to deliver, even the coffee they bring you after, they charge you on it after* knowing that it should be available for free in the rooms. The owner is super rude, very selfish, and she just wanted to gain money! she did not even allow the photographer to capture some photos of the wedding from the hotel terrace! And the elevator was not working, knowing that my mum cannot walk, she was lying saying that they are off because of COVID, knowing that there wasn't such a rule during that time, and she did not accept to provide my mum with another room, so it will be easier for her to get into with a good view, Even though the view of the hotel is amazing, but in terms of price and service you can get waaaay better in another 5 starts hotel nearby the area.
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