Sheraton Pilar Hotel & Convention Center

I spent 4 nights at the Sheraton Pilar over the Christmas holidays. I was visiting friends in Pilar who had in the past been very happy with this hotel. At first glance the grounds looked lovely, given the hotels nondescript location next to an expressway. The grounds are beautiful and the pool area lovely. Unfortunately, as you stay at this place you realize that COVID 19 has taken its toll. It is an badly need of capital improvements from refurbishing the rooms, repairing plumbing fixtures, changing the furniture in the common areas to resurfacing the tennis court. For instance, I had the maintenance replace over 10 lightbulbs in my room. They very willingly and quickly did it but it is amazing that nobody had it inspected the room ever to see that they were all out. The shower door was off kilter and scraped the tiles in the bathroom. No one had thought to fix this either. The windows need serious replacing as they do not provide proper sound insulation, particularly the one window that opens. This becomes very important when you read the rest of my review. There were 2 air conditioning units in the one-bedroom suite I had. Unfortunately one of them kept breaking down and was fixed twice. After the second time, I returned to my room where the air conditioning unit was making a burning smell. Now there was a heatwave going on but I would have thought that after 2 times they could get the unit fixed. The buffet breakfasts were quite frankly awful. It was almost impossible to even get natural yogurt and the rest of the breakfast was virtually inedible. Other than the fruit. Staff were very nice and very helpful so I have no complaints in that regard. However I got woken up every night either late at night or early in the morning because of people partying in the rooms or one morning the hotel even allowed a group of party people to go party in the convention area and leave the doors open at 6 AM in the morning. Not very respectful of the other guests. The final straw was the fact that the hotel arranged a private function called Meet Up , on Boxing Day. This was a function where the promoters basically took over the entire grounds so that the guests were not allowed to use the grounds or the pool. But moreover, this event was some type of singles gathering with hundreds of people dressed in white and noise from the speakers that could be heard while across the city. I should have clued in when we were the only people that seem to be left in the hotel by Sunday afternoon where had been otherwise full. When I complained to the management about the noise and the lack of the facilities and the potential for no sleep that night, yet again,, management offered me a room on the other side of the grounds where they believed it would be quieter in case the party did not end at 11 PM. It was almost laughable because the sounds coming from the speakers could be heard miles away. That no one thought to perhaps mention that to me that this event was

Excelente hotel, se para negocios, academico o disfrute, es una zona muy tranquila, un tanto alejada del moviemiento de la ciudad pero una bonita provincia, excelentes instalaciones con la mayor tecnologia y confort, excelente atencio y deliciosa comida