Usuário convidado
30 de janeiro de 2023
We arrived in our car in the afternoon of Tuesday 6th September. Our car was unloaded and then a member of hotel staff parked it in the hotel car park. The following evening, we went to our car and found the glass roof had suffered a very heavy impact, causing a hole in the centre of the impact point and cracks spreading out across the roof. There was also loose glass on the roof as a result of the impact. Members of hotel staff were notified and they came and viewed the damage. They could not say how the damage had happened but we thought a very heavy blow with a sharp instrument had caused it, the staff said they would look at the CCTV. The hotel admitted liability, the GM apologised, and suggested that we should go ahead and get the repair done when we got home, send them the invoice and the hotel would reimburse us immediately. Later we were told that they were going to make a claim on their public liability insurance and that we would have to inform our insurer too which we did. The hotel's front of house manager initiated the insurance paperwork and we exchanged all the necessary details. We were told that nothing could be found on the CCTV to show how the damage was done; it was suggested that the gardeners had been using power tools that afternoon on the bank above the parking area, and perhaps this has caused a stone to fly up and hit the roof. However, this doesn't really fit with the damage and some people that have seen the damage (including the dealership we sent the pictures to) are of the opinion it was a deliberate act of vandalism. We brought a convertible on this trip in order to enjoy the good weather with the roof down. Both our insurers and the dealership, on seeing the pictures immediately advised us not to put the roof down due to the damage, which may be made worse if we did. In addition, our insurers asked us to get the car back to the uk as quickly as possible, but not to drive it any more than was strictly necessary, and not to leave the car in public places. So we had to cancel the last parts of our holiday in order to be able to take the most direct route home. Furthermore, we have been informed by manufacturer that the part required to repair the roof is a special factory order and they don’t know how long it will take to arrive, so we don't know how long we will be unable to use our car properly. Naturally we were extremely upset, traumatised and angry that this had happened when clearly it should never have happened. Our car should have been safe in that car park and it wasn't. We kept the management team and GM informed of the implications for us, i.e. that we couldn't use our car for the rest of our stay, that we were going to have to cancel the rest of our trip and have a very anxious drive home hoping that the glass wouldn't start to fall out of the roof (one very helpful member of staff did get some strong tape and help us to tape it up). And that we could be without the use of our c
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