Kamishichiken Oku

お宿のハード面は申し分無いです。　 中庭のカエデが紅葉してないのは気候と立地条件のせいなのはしょうがないですが、せめて茶色く枯れた葉は摘んでおいて欲しかったです。 私達に対応して下さったスタッフが全員外国人だったのですが、日本人のスタッフは常駐していないのでしょうか。チェックインの際、名前を伝えても、予約リストとの照合が出来ない（リストの上から3番目ですよ、とこちらで教えました）。朝食付きで予約したのだが、宿泊のみになっている（チェックインシートに、room onlyと書かれており、こちらで指摘して誤りが分かった）。荷物配送サービスで、次の宿泊ホテル（大阪市内）への配送を依頼したら、大阪駅までしか出来ない、と言われた（インターネットと室内の利用サービスリストにもホテルまでの配送ありとなっていた。それを指摘したところ、配送事業者に電話で確認して受付てもらえた。その際にも、大阪のホテルの名前が伝わらない。料金が室内のリストに記載されていた金額と違う（値上がりしていた））。朝食が普通の幕の内弁当。などなど。 京都情緒を味わいたくて、まあまあ高い部類の宿泊費のお宿に決めたのですが、興醒めしました。

很不錯的選擇

We spent 2 nights in mid-December. Summary: Room was nice/OK but the front desk staff was unhelpful and with minimal English or Japanese language skills. Despite all of the pictures of food/restaurant on the website - there is no longer a restaurant and that area is now storage, just past the check-in desk. They really should update the site to reflect the amenities and options they provide. The room was nice and we enjoyed the outdoor tub during our 2 night stay. Given the nightly price of this hotel, the front desk staff was completely useless! Perhaps the property is under new ownership because when we were there, it appeared to be staffed by a Nepali family/group and the gentleman at the front desk had very limited English skills and was unable or unwilling to help us with the most basic questions. Breakfast options are limited and it was like pulling teeth to find out those options from the front desk. There is no longer a restaurant on-site so any food they provide is from an offsite restaurant. The front desk staff have to take your order in their very limited language skills and then place the oder for the next day. Good luck finding out the options or changing your mind. We tried to change breakfast for our 2nd morning at 11:30 AM, the day before and we were told it was already too late.

This Ryokan was beautiful and traditional. It was however very difficult to enjoy what Kyoto has to offer as no one at the hotel spoke English or could provide basic information. We are seasonned travelers and can usually manage to communicate with others, but it was absolutely impossible to obtain very basic information. We felt blind as our roaming phone service was not working properly in town/outside the hotel and no one at the hotel could provide advice on tourist sites, location for nearby coffee shops or stores....We arrived late in the afternoon and our children had not eaten lunch, it was impossible to find out where to buy a sandwich. We also wished we could have benefited from help to male reservations to a tea ceremony, identify good local restaurants a place that served the reputable Kyoto sake, shops to buy local Kyoto gifts and specialties etc. No flyers or prepared list was available either. Next time we will have to conduct major research and planning before heading to Kyoto or choose another more contemporary accomodation.

Beautiful and traditional-style property in an old district with numerous alleys to explore.

The staff was so nice, accommodating and helpful. They went above and beyond to ensure our stay was perfect. The property is really nice and we loved our private onsen. The breakfast was included and delivered every morning to our room at the time we requested. Perfect 10/10 all around!

Very nice hotel. Excellent service.

Perfect