Hotéis perto de Arashiyama, Quioto

Esta foi a nossa primeira estadia na região de Gion, e o Hotel Celestine elevou a experiência a um novo patamar. O ambiente é calmo, elegante e tipicamente quilombolo. Do check-in ao check-out, tudo transcorreu de forma tranquila e profissional. A limpeza era impecável. O quarto foi cuidadosamente decorado, com um equilíbrio perfeito entre conforto moderno e toques tradicionais japoneses. As camas eram extremamente confortáveis ​​e o espaço parecia bem planejado, sem a sensação de aperto que muitos hotéis urbanos costumam ter. O que torna este hotel especial é a sua localização. Ao sair do hotel, você se depara imediatamente com o charme da antiga Kyoto. Caminhar por Gion de manhã cedo, antes da chegada das multidões, foi inesquecível. O serviço merece destaque. A equipe foi educada, atenciosa e sempre pronta para ajudar com genuína hospitalidade. Uma propriedade belíssima para quem aprecia luxo discreto em um cenário cultural privilegiado. Com certeza nos hospedaríamos lá novamente.

O serviço, a limpeza, os quartos e o restaurante eram ótimos. O hotel não é muito grande e sua localização é um pouco afastada. Há funcionários que falam chinês, o que é bastante conveniente!

A estadia foi apenas de um dia, mas o atendimento e a comodidades estavam muito boas.

Ótima localização perto do metrô (2 linhas) e a apenas 3 paradas da estação de Kyoto. A vista era bonita do 7º andar. Máquina de lavar no quarto é um plus. Há até mesmo um tipo de prensa para calças no quarto. Infelizmente, não houve troca gratuita de roupa de cama durante minha estadia de 6 dias. Tive que pagar por uma (embora não seja muito cara). O café da manhã também poderia ser melhor.

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Clean and big room for family stay. There is shuttle bus to nearer railway station. Provide a nice mineral water , nice coffee and good breakfast.

O hotel estava limpo. Útil na recepção. Os quartos são bons.

I stayed here in a double room and overall had a pretty good experience. The room was clean and comfortable, and both the air conditioning and heater worked very well. One thing that really stood out was the bathroom — the bathtub was much larger than what you usually get in Japan. I’m a tall person, and I could actually sit down and lie back comfortably, which is rare. Most hotel baths feel very small, but this one felt closer to around 1.4m in length, which made having a bath genuinely enjoyable. The bed was comfortable, and housekeeping did a great job — the bed was made every day with fresh sheets. Wi-Fi was also very fast, which was a big plus. Amenities were decent, and you can pick up extra items if you need them. Check-in is a bit late at 3pm, which I didn’t love, but that’s balanced out by an 11am checkout. Having that extra time in the morning made it feel worth it overall. I did have a couple of negatives. The strangest one was finding an old sock behind the TV when I arrived. It was very obvious and not hidden, so I’m not sure how it was missed during cleaning. It was a bit gross, but I just left it. Another downside was the mini fridge — it’s more like a cooler than a real fridge. It keeps drinks from getting warm, but they don’t get properly cold. In summer, this really wouldn’t be good enough. Replacing it with a proper mini fridge would be a big upgrade. The other major issue was the lift. It is painfully slow, and there’s only one lift for the upper floors. On checkout day, I left my room about 10 minutes before checkout time, and I almost didn’t make it downstairs in time because of how slow it was. That part was honestly pretty ridiculous. Location-wise, this hotel is excellent. It’s very easy to get to from Kyoto Station — just head south and you’re there in about 4–5 minutes. It’s also very convenient when leaving Kyoto by train. A tip for using the subway: instead of going back to Kyoto Station, walk right from the hotel to Shijō Station. It’s on the same subway line, you’ll get on before Kyoto Station, and the train is empty — so you’re almost guaranteed a seat and can ride comfortably to your destinations. For food and shopping, there’s a shopping mall just across the road toward the station with a Don Quijote, McDonald’s, and other options. The hotel is also right next to a Coco Ichibanya curry house, which is fantastic and open late. Overall, despite a few odd issues, this was a solid stay with a great location, good comfort, and very easy access to transport. I’d happily consider staying here again.

Li algumas avaliações ruins e quase perdi a chance de ficar neste hotel! Honestamente, não sei do que as pessoas que deixaram comentários negativos estavam falando, porque este hotel é um paraíso! Há uma música ambiente relaxante de jazz ao piano, com toques natalinos (o que mostra o quanto foi investido neste hotel!). Os funcionários japoneses são todos muito educados e compreensivos, mesmo com a pequena barreira do idioma (você pode usar um aplicativo de tradução). O quarto é aconchegante! Lavadora por 300 ienes e secadora por 100 ienes! Sauna e banheiro com xampu e secador de cabelo! E o café da manhã e o jantar estão incluídos? Não sei o que mais eu poderia pedir!

Um pouco longe do transporte público. O quarto e o banheiro são agradáveis, arrumados e limpos.