Hotéis Hot spring em Kutchan

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

I stayed in the middle of the ski season in February 2023. Good points The exterior looks like a hot spring built during the bubble period compared to the surrounding hotels, and I thought it might be a loss at first glance. However, the interior was new and the inside of the room (although the rooms seem to be new and old) was modern and comfortable. The large communal bath is a hot spring and has an open-air bath. There were many people during the ski season, but the bathhouse was large so I was able to take a relaxing bath. The meal was a buffet, but it was relatively authentic, and the tempura and steak were delicious. It was more than expected. Bad places The correspondence of the staff (especially the receptionist) is subtle. Although it was full of many customers during the check-in time zone, the person in charge was only about 1-2 names. Moreover, there are many English / Chinese, but there are many staff in one word, and it took time to respond. Some people broke into the row and came in, but they weren't so concerned. Also, I only said that I needed guidance, and even if I asked where and when the bath was, I was only told ”it is written”. Anyway, if it is a cheap hotel overseas, I wanted to give a little more hospitality if it is a hotel of a certain rank in Japan. It's a ski / snowboard relationship, but lift tickets and rentals will be another building. It's not just this hotel, but it's a little far away, but I thought I would improve the convenience a little more. Also, this time was １ night ２ 5,000 yen with breakfast and dinner. I think it can't be helped, but I want it to be a place that Japanese people can enjoy.

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.

The best, best and best hotel on this trip! !! The individual is a very demanding person, this hotel is impeccable from service to environment to facilities. The hotel is very new. It has been open for about a year, right next to the snowy mountains, and our room has unbeatable views! !! I like the modern decoration of the hotel! !! The appliances, kitchenware, tableware, etc. are all high-end brands! Bedding and daily necessities are very useful. Although it was not very rare when we were here in the snow season, the extreme service attitude of the hotel staff impressed me and tried my best to solve the problem for me. When I left, Hao dumped 1000yen for the younger brother who carried the luggage. I really liked this hotel

Booked the Hirafu Mountain View Suite. The four-person house was slightly crowded. It didn't look so big in the photos. It was two rooms pulled out by partitions. The hotel is in a good location. The closest base to the Snow Mountain is base, which is a 5-minute walk away. There is a free shuttle bus to and from the hotel. Hotel health and service were in place, the reception staff were fluent in Chinese and English, and there were no communication problems.

Our family stayed at Ki Niseko for 3 nights in early January 2024...one of our best experiences. Located next to Hirafu Mountain Center and Holiday Pair Lift 1, it's convenient for us to pick up ski gears at a counter inside the hotel and directly ski in & out. This area is less crowded than those around Ace Family Lift at the west of Grand Hirafu...thus, an ideal place for beginners. Our Nitori Room is spatial, cozy, clean, and fully equipped with various facilities & furniture, including stoves, oven, dishwasher, laundry machine, utensils, dining table, etc. Our room was supposed to have Mt. Yotei view. Unfortunately, there was heavy snow & cloudy during our first 3 days. If you visit Niseko during heavy snow season, booking the volcano view room is at your own risk. Majority of the hotel staff are international. They are professional, friendly, and helpful. The hotel offered our family complimentary private onsen and transfer to Hirafu Welcome Center's bus stop. Breakfast is delicious and with sufficient variety of foods, though the menu was nearly the same everyday during our stay. All in all, we would recommend Ki Niseko and hope to come back again.

It was a wonderful hotel, very clean and in a good location, but there was no detergent for the dishwasher in the room. I asked the front desk to replenish it, but the first time I told the foreign staff, so maybe they didn't understand, it wasn't replenished. Everything else was fine.

Our family ski holiday started with horrors when our luggage did not arrive. Communication with the airline was super difficult and mostly lost in transactions. When arrived at the Vale Niseko and informed Mirko about the incident, he immediately took this matter into his hand. He helped coordinate with the airline and with Yamato. He continued to give us a status update throughout. A lovely hotel staff (thank you) collected our luggage from Yamato's Kutchan office and paid for the fees on our behalf. The fees were later paid out of our credit card which was on file. They did not charge us for the collecting fees at all. Mostly importantly, we did not have to lift a finger and could focus on enjoying our holiday .... thank you Mirko and the Vale Niseko team :) You all gave us a true five-star service and experience. The Vale Niseko is so lucky to have you guys. Thank you again for giving us a wonderful and unforgettable stay at the Vale Niseko. We will not stay anywhere else next time we are there. Rooms: We stayed in a 3-bedroom apartment with a view of Mt.Yotei. It is super spacious, fully equipped with a fridge, electric hob, oven, toasting machine, dishwasher, laundry/dryer, Nespresso machine, kettle, fireplace, TV, Yamaha blue-tooth speaker, rice cooker and more!!!! We had breakfast and lunch in our apartment nice every day, which was super convenient. The bathroom is so spacious with an onsen feel. My hubby loves it so much he wants to have one built in our new home :) Nearby activities: Food trucks, bars, restaurants, bus stops, shopping Walkability: It is in a prime location, an easy stroll to the most important places; ski rental at Rhythym, food trucks, bars, restaurants, bus stop, etc. Ski-in and out ability - Ski-in yes as it is at the bottom of the Family Ace lift. For ski-out, you need to walk up a tiny slope - it does not bother us though. Food & drinks: Vale Bar and Grill is great. We had our dinner there. Food quality and service are great. Noteworthy details: Mr. Corbella, the GM, is the best hotel GM I have ever come across. I am a seasoned traveller and have stayed in many 5-star hotels around the world but I have yet to come across someone so dedicated and committed to his job and his clients like Mirko Corbella. The hotel staff are awesome. Every staff we came across during our 6 days of staying was truly exceptional. Public onsen is great! It is spacious, clean, beautiful and not too crowded.

nice hotel It's very close to the Hanazono ski resort. The room is large and the menu is different every day. The waiter is very enthusiastic. The only hiccup is a reception that he didn't know how to adapt to. Everything else was perfect.

This hotel is absolute perfection. It is brand new and so gorgeous. Perfect location: The hotel is ski in/ski out to the Grand Hirafu slopes, which is great. The hotel is located steps away from the Grand Hirafu Welcome Center, which is where the Sapporo airport shuttles drop you off. The hotel is within walking distance of Rhythm (a huge, great ski and snowboard rental shop). The hotel also did offer their own ski and snowboard rentals as well, FYI. Accomodations: The room was so gorgeous, clean, and modern. The amenities were perfect: Rain shower, coffee/tea, skincare and toiletries, etc. The skincare products were so nice, I ended up buying a few from the hotel gift shop. Also, each hotel room has a dedicated ski locker on the basement level which is so convenient. Amenities: There is a gift shop with food, beverages, and convenience items in the lobby. The public onsens were incredible. They are male-only and female-only respectively. My boyfriend and I also booked a time slot in the private family onsen which was very nice as well. We did not end up going to the bar in the hotel, but we heard it is one of the best bars in the area. An extra special thank you shoutout to Andrew and Tara. On the date of our check-out, there was a large storm (yay snow!) that resulted in the train being shut down and all the shuttles were already reserved. Andrew and Tara were able to book us the last private transfer to our hotel in Sapporo at a great rate. They literally saved the day, we were so grateful. This hotel is absolutely incredible. It is not a matter of IF we’ll come back, but WHEN. I would recommend this hotel to anyone visiting Niseko.