Usuário convidado
13 de fevereiro de 2024
The Indigo Beach is a perfect spot to rest and relax at a beautiful beach location with all our needs catered to by super friendly staff who feel like family. We stayed in a two bedroom beach bungalow, it had a large comfortable open-fronted verandah/living room. The two bedrooms were spacious, the beds covered with mosquito nets that the staff closed and sprayed with mosquito repellent when they turned down the beds at night. The outdoor bathroom was a first time experience and very comfortable to shower and get ready in when the sun was going down. Some shading would be good for during the day though. The breakfast buffet had everything we needed and eggs cooked to order from the kitchen. The lunch menu has a lot of variety - salads, sandwiches, burgers, pizza etc. The dinner menu changed every night, a highlight was the barbecue buffet night with Masai show included. Finally the team at the Indigo! The standard of service and communication experienced at the Indigo is second to none and at a level that customer service organisations across the world strive to achieve. The reception team - Omar (senior) gives extra special care with Catherine, Rebecca and Omar (Junior) always willing to help and provide answers to any question asked, even if that meant getting in touch a bit later when the answer wasn’t immediately available. We asked if it might be possible to arrange an excursion to Stonetown for the same day, Rebecca made a phone call and a driver picked us up 20 minutes later!! $105 USD return with a 2 hour guided walking tour of Stonetown included!! Mr Combo who I think was the supervisor of the above reception team even repaired my glasses when a lense fell out - nothing was too much trouble for any of them. Whoever was on duty every morning and throughout the day checked the well being of all guests - their care and concern to make guests happy is genuine. The restaurant staff Upendo, Aisha, Mary, Fatima and Isaac ( plus one or two who’s names I can’t remember) were friendly, obliging, caring and just lovely people - they felt like true friends. The kitchen staff also engaged with the guests checking that we were satisfied with the food they provided. The Masai security staff, Asey, Dudy and the rest of the team kept us safe and helped with our bags etc. The whole team make the Indigo Beach what it is - an excellent resort in a beautiful location!
Traduzir