Usuário convidado
18 de setembro de 2023
We stayed as a family of three in one of the more expensive suites. This hotel is located as described in an elevated position with amazing views of the Aegean sea. Upon arrival, we could instantly see that the suite was not clean or anything close to it. The floors were dirty, the furniture dusty, bedding and towel stained. There was a missing bedside unit, only 2 chairs on the balcony despite being a suite for 4 people, broken balcony light no wastepaper bin, and a toilet brush that needed condemning. The whole suite needed a deep, deep clean and decoration. In addition, during our week's stay, the cleaners did not clean the room at any point or change the bedding. We did receive fresh towels however, were still dirty. Breakfast was very limited. Lovely pool with comfortable sun loungers but again they should be cleaned. Poolside cleanliness left much to be desired with engrained dirt on the floor and the glass screen fencing. If Neopol management team could address these issues, this would be a lovely go to hotel. It is a shame, as I did raise these points with reception but the only resolution was a new toilet brush.
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