Verified traveler
2 de agosto de 2023
My family of 5 stayed with Sweet Garden Hotel for 9 days. Let's start with what the positives:
1. The hotel gardens are beautiful! From lush trees and plants, to quaint seating in the gardens, it allows guests to sit/eat outside and enjoy the beautiful weather.
2. The staff were friendly. The dining staff, front desk staff, they were all courteous and helpful.
3. We had an issue with our rooms, so they upgraded us to a top-level apar**ent, with a washer/dryer, kitchen, and lots more cable channels than the other rooms get. Decor was modern and spacious.
But there were a few things I would have changed about our experience.
1. The basement room our children were initially assigned smelled strongly of mildew. Staff should have noticed that the room smelled and offered a different room without me having to ask.
2. Food was average. Hot food was often lukewarm, and frozen things (milkshakes ordered) were melted and, well, lukewarm.
3. A cockroach crawled across the sheets next to me in bed in the middle of the night! I know that roaches can be anywhere, especially in warm climates. We didn't see any other signs of pests at this hotel, though, so this could have just been an odd occurrence. I didn't report it, since we were leaving that following morning. But I didn't go back to bed!
4. General maintenance could be better: slow shower drain, leaky sink, door to patio was wonky.
Overall, we enjoyed our time at Sweet Garden and we would stay in the apar**ent again.
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