Hotéis Wyndham Grand em Kuala Lumpur

I booked a stay for 2 adults and 1 child, as shown in the attached screenshot. Initially, I only selected 2 adults, but then I realized I should add my child to ensure we would all be included for the buffet breakfast. Once I updated the number of guests, the price changed accordingly. When choosing the room, there were two options—one with breakfast included and one without. I opted for the option with breakfast for 3 people, as shown in my booking. However, when I arrived at the reception, they informed me that breakfast was only included for two adults, and I’d need to pay extra for my child’s breakfast. Confused, I checked my Trip.com booking, which clearly showed 3 people. After showing this to the receptionist, they contacted their manager but continued to insist that their hotel system only showed two guests for breakfast. In the end, I decided not to waste time and made another payment for my child's breakfast. The receptionist didn’t smile and came across as a bit bossy, which made the experience even more unpleasant. I felt the service was a little unfriendly and couldn’t help but wonder if it was because I was dressed casually and not wearing luxury brands. I hope the hotel improves in treating all guests with the same respect and friendliness, regardless of their appearance or status. On the positive side, the room was clean and comfortable, with a spacious bathroom. However, the TV in the room was disappointing, displaying programs in low 144p quality—I expected better from a 5-star hotel. The swimming pool is very kid-friendly, and my child had a great time. I also appreciated the thoughtful touch of having dry towels ready at the poolside. The buffet breakfast was quite good and worth the price, though I did notice that some items, like lettuce at the salad bar, were slow to be replenished. I waited for quite some time, and even after checking back later, the area was still empty. Overall, if the hotel can improve its service and attention to detail, I would be more willing to pay for a future stay. While the room and pool were great, the unfriendly service and minor issues make it hard to justify the current pricing.