Aloft Kuala Lumpur Sentral

Service was good, room was clean and spacious, with many TV channels to view. The location is a plus point as it is easy to get anywhere using public transport and is central enough for moving around economically in PHVs and you can wait in the cosy lobby. Breakfast spread and taste is fantastic, to say the least. For this price point, breakfast is as good as Ritz Carlton's, if not better. Special mention to Mahyud for cooking oatmeal porridge that tasted palatable and reminded me of how the childhood staple tasted. Special shoutout to the patient Head Chef Mr Atai who shared how certain dishes were made. Overall, if you are looking for a stress free stay, Aloft is your choice.

The entire stay was filled with surprises! Upon check-in, I discovered that the faucet in the sink was leaking, which wasn't a major issue. However, after washing my hands, I found that the sink was completely clogged. The key issue arose when I reported it to the staff, who showed no signs of apology. They should have fixed it, because when I returned after going out, it wasn't as clogged. Yes, I stayed for 4 nights, and it did seem less clogged later on. But the surprises didn't end there. The room was equipped with a desk lamp, but when I tried to turn it on, I couldn't because, you know, their sockets were the British type, while the lamp had a European plug. This meant that the lamp they provided couldn't be plugged into their sockets. Oh, and during check-in, the receptionist asked if I had paid the tourist tax. I wasn't sure what that was, so I showed her my payment records. After checking, she said I should pay the tax, so I did as requested. However, later on, I checked my detailed payment records and found that I had already paid the tax during the reservation. I don't know if it was an issue with the hotel or with Trip.com, but I was charged twice. Later, Trip.com's customer service helped me process the refund, and I appreciate their efforts. Finally, I want to say that this hotel has a high rating. I don't know if it's due to lack of competition in Kuala Lumpur's hotel industry or something else, but overall, I feel like this hotel doesn't quite live up to the standards of being a Marriott-branded hotel. Overall, it was a weird experience

Excellentocation in the heart of KL. Interconnecting with all types of accommodation.

The hotel is near KL Sentral, very convenient to take bus/train. The staffs are nice, but the room is not very sound-proofing that can heat next room’s noice, other than that, everything is perfect.

Strategic location , just connected to SHOPPING mall, surrounded with all kind of public transport … room is big and comfort , the skybar is chilled ..Especially the breakfast selection is variety and delicious

The last time I was in Aloft was 4 years ago to Bury my mum. 4 years later I'm really impressed with the work of the team. The whole experience was great. Great work to all involved.

I prefer to have hand held shower or rain shower. The channel selections would be awesome if there's HBO, CNA, more Chinese channel selections. Would be good if the hotel knows the preference of the guests n provide the exact when they were to return in future. Extra gesture leaves a pleasant surprise.

Always the best choice due to the location. Attached to the Nu Sentral Mall.

Very convenient right after I departed from KLIA express. Love that it has shopping mall and easy access to anywhere and everywhere in KL. Hotel breakfast my favourite many choices 👍. Love this hotel