Grand Hyatt Kuala Lumpur

Was planning for a trip to celebrate my girlfriend’s birthday, heard this hotel has a great view on KLCC twin towers and booked through trip.com. However you can immediately tell this hotel is a bit aged compared to nearby hotels around it. Starting from the lobby itself is confusing enough, their lobby is at the highest floor, while all your rooms will be at the lower floors instead. The same goes to in and out of hotel before exiting via ground floor they wanted you to exit through their highest floor before reaching the hotel service lifts. Our guest room indeed has a good view of twin towers but was slightly blocked by mandarin oriental and a new tower besides it. Furnitures a bit outdated and old but cleanliness is still acceptable. Bathroom is amazing with the dimmable glass allowing partial view of the twin towers. We do however were deeply disappointed with their hotel staff (only one in particular) as we were checking in that afternoon after about 10-15 minutes of queue we were told to re-queue at the other end of the counter just because their hotel staff had arranged for another customer to jump in ahead of our queue, we were told that said customer has been around earlier than us and was told to sit at a side while waiting for the queue. Ironically enough when a couple who just came by behind us were ushered to a new counter for check in, leaving us disbelief with such arrangement, and when confronted the said staff didn’t even tried to apologise to us for her ill arrangement. To this we can only wish grand Hyatt Kuala Lumpur all the best for having such an extraordinary staff, you know who you are ms! (15/4/24 room 2806)

Exceptional service ! Very clean and the view to Twins Towers was amazing ! Got upgraded to the grand suite , that made our trip very unforgettable

Front desk. Farah is friendly and made us felt so welcomed. However, the person who sent extra amenities to my room 2304 on 26th of Feb at night, his face no smile and never even greet me as if I owe him 100000 million dollars. This type of employee should get more training

Excellent location! Excellent service! Executive lounge food is also excellent! 👍🏽

Booked the room with Twin Towers view. The room was amazing! It’s my second stay here. The moment you open the door, the lights + aircon + TV is auto on! No card is needed to be slotted in to activate the room amenities. Breakfast starts from 6.30am and the spread was amazing too! From teh tarik live station to roti canai live station. Definitely will come back again as the service was top notch too.

Thanks for upgrade my room . Nice service , nice place , nice view , friendly staff and good food 👍🏻 Sure will come back for next time！！

Overall ok. Comfortable.staffs friendly . Convenient goto anywhere.

My 2nd trip staying here and I love it. The staff greetings was excellent. Food delicious and we love the jacuzzi. Will come back for sure.

Everything is fine. Location is strategic, will definitely stay again :)