Societe Suites Hartamas by Bamboo Hospitality

It's a new building, with amazing amenities and build quality. The bed was extremely comfortable, while the gym and pool are excellent. The washer works as intended and the water pressure was more than adequate. Since there's so many eateries around we did not use the kitchen at all. Free parking is a much welcome added bonus that any other properties in the area offer. However, our stay had some hiccoughs that made it far from perfect: - the fridge is noisy (being in a studio unit there is no separating wall to insulate) - we were unpleasantly surprised at 6:30am by a very loud humming noise, which I attributed could be from the central HVAC system. This noise was so loud that echoed throughout the entire hallway and I experienced dizziness and tinnitus shortly after, having shortened my intended rest by a few hours. After peaceful silence during night time, the situation repeated itself the following morning. When I questioned the staff about it, the young lady at reception was clueless, asked me if it was maintenance, and that they would "check". Another issue is the deposit at check-in. At checkout and upon confirming everything is fine with the room, "per policy" the deposit charge is to be refunded at a later time, which I find unacceptable, as any other place immediately returns it at checkout. I had to convince the staff to reluctantly process the refund on the POS machine.

Was unfairly charged 100myr for very mild food stains on the bedsheet. Tried to dispute it with the staff but they insisted that it would be changed as per “their MD’s new orders” Charged without trying to wash the sheets or anything. Checkin was ok, got a high floor. Lifts are slightly slow and may require 2-3mins of waiting. Room was overall comfortable and clean. Only 1 saucepan is provided in the svc apt along with basic cutlery. Built in washer/dryer was quite noisy and not user intuitive. Otherwise apart from the unfair charge would have given 4 stars.

Amazing location, in the middle of Hartamas. Walkable to so many restaurants. Place is new and clean, simple and basic amenities provided. Netflix is not foc, need to link to your own account. Aircond works great. Free ice cream from ice cream bar given