Hotel Indigo Kuala Lumpur on the Park

Room was extra excellent ! The design is classic and little bit traditional touch with modern twist. The interior design is a perfect blend of traditional kampung style with modern touches, making for a truly unique and enjoyable experience .My room has a lovely view of the city. The at night are just more magnificent! Bedroom and bathtub with the view of menara merdeka 118 is top notch. Was greeted & assisted by En.Haikal and he very helpful & friendly. When arrived,they served with cold ginger juice and warm towels but sadly we were fasting that day.

The hotel is new to the hotel scene, and i enjoyed my stay with this new family from IHG. Will certainly look forward to staying again. I am also IHG member, hope one fine day the stay can be converted into IHG points too.

This is a fairly new hotel in town. We stayed two nights at the suite and the interior design of the suite is beautifully decorated. I had a technician come at midnight on our first night’s stay due to the standing light and the hot water issue in the bathroom. He helped reset the system for the standing light and readjust the temperature of hot water. It solved my reading problem before bed and a hot bath was made possible. However, the team at the breakfast needs to be trained properly. We didn’t know we should order our hot served food at the table and we went straight to the food station to place our orders. For that, the order became confusing and long waited. A staff accidentally bumped to a tall chair which was next to our table and created a chaos. The manager came to her aid and apologized profusely to us on behalf of her. You can tell that the manager was performing his duty well but the staff walked away without any apologies. Well, though it’s a new hotel, the breakfast team should have gone through more vigorous training and preparation for food. It’s not an ethical excuse for hospitality. Another kind note for those driving in, only 13 parking lots are available in the basement, and it’s for valet parking only.

I am deeply disappointed and shocked by my recent stay at The Ritz-Carlton, Tianjin. During my visit, I encountered a series of disturbing events that I believe reflect poorly on the management and integrity of this establishment. Firstly, I was verbally abused by the front desk staff and subsequently threatened by a manager who even suggested calling the police, which ultimately led nowhere. This response was not only unprofessional but also made me feel unsafe and unwelcome. Furthermore, the housekeeping staff entered my room without permission and stole my iPhone SE. To make matters worse, the hotel falsely accused me of damaging the phone and the bathtub. As a result, I was charged an additional $500, which is completely unjustified and feels like a deliberate attempt to exploit me. I expected a much higher standard of service from a prestigious brand like The Ritz-Carlton. This experience has not only caused me financial loss but also significant distress. I strongly urge potential guests to reconsider their stay at this location unless the hotel management addresses these serious issues and ensures that such incidents never happen to another guest. 差评 万豪中国 店大欺客 *** 天津人东北人 都是4️⃣👪的也够 日本人生出来的砸脚后代 东北钩子真的不多评价了

Service and staff is excellent speacially Rome. Very accomodating. We arrive noon and allow us to check in early. Hotel location is good and very near at KL tower. As for breakfast not bad. Gym and Swimming pool has good view of the tower. We got refreshment and towel upon arrival. Thanks for CNY fortune cookies and orange. .

Sounds funny when you're paying for almost RM700 per night but there is no toiletries provided in the room. I have asked the receptionist during checkout and yes they said toiletries will be given upon request. Then why no one told me during check in time? Poor PR also. I guess there is no harm to provide some complimentary decoration or at least some desserts with "happy anniversary & pls enjoy your stay with us" like most of the hotel did when their guest emailed them before check in. New hotel but yeah don't know what missing 😌

Loved the design of the interiors both in our room and in the common area of the hotel. Even tho our rooms was nice and the hotel is newly opened, we had various issues with power sockets (3 not working) and TVs , both in the room and living room not functioning. We asked for maintenance and they fixed it but still was troublesome to call etc… considering also our was a short stay was quite a mood turn off. Staff is very helpful but, in my opinion, a bit inexperienced and don’t know how to manage certain queries/circumstances. (Example: we tried to book a taxi with the front desk, the responses we got were so confusing that we decided to get a grab ourself) We tried to order a croissant and coffe for breakfast by calling the front desk . They were not able to assist us as they didn’t know what a croissant is. I would come back as we really liked the room and the location , hoping that the quality of the service will be better next time .

Super beautifully done hotel with great views and amenities. Location is a bit inaccessible to walk to town but good for client who wants peace and quiet from the busy town side. Service generally good but COULD BE BETTER on how they handle clients properly. This hotel would be really great for couples and family too.

One of the best and most green and aesthetic hotels in stayed in. Will be staying here every time I visit KL.