Xerion Hotel

My boyfriend and I arrived at this hotel on the 20th of December 2024 until the 23rd. On the first night we go there, there was an awful sewage smell in the room and the AC did not work so the room was very warm. When we complained about the room, the receptionist said herself that they don’t know why they still offer the room as it is so bad. We eventually got an ‘upgrade’ but the AC still did not work in the new room, there were stains on the carpets, black marks all over the walls and a blood stain on one of the pillows. Overall, not a good hotel to stay in at all and is definitely not 4.5 stars.

Nice clean modern hotel - Hannah at reception was brilliant helped us a lot and answered all of questions great customer service Nice clean modern hotel - Hannah at reception was brilliant helped us a lot and answered all of questions great customer service

This was our second stay this year at this great hotel in a quiet area, yet only a ten minute easy stroll to the old town square, five minutes from the Jewish quarter, two minutes to the Tram stop, and with a good selection of resteraunts, bars and shops close by.. The staff are so accomodating and helpful, and our thanks to Joanna at reception and Daryna in the bar who were always happy to help. Our room was comfortable, well equipped with a good shower and toilet ensure. There was no street noise at night, so a good sleep was guaranteed. Breakfast was extensive with a great selection of both hot and cold foods, cakes, pastries , tea , coffee, and juices. We rarely ate lunch as a good breakfast kept us going . The public areas are clean and well presented, feeling both secure and comfortable. We stayed for four nights, having booked direct with the hotel who provided great communications and very competitive prices. Check out was at 10 a.m. but we were allowed to store our luggage in a secure room and return for our 17.00 pick up and still able to use the bar, toilets etc. Great holidays start from a great hotel location, and this will be our go-to stop when visiting Krakow.

Nicely situated hotel out of the main tourist area but walkable to the main town square. Amenities were good but anticipated a larger restaurant and menu. Bar shuts at 2200 hours which was a surprise. Staff were good but seemed to change every day with only a couple that seemed to be permanent. Room was in the atrium which was open to the elements when traversing from the room to the stairs/lift area of the hotel proper.

We booked 3nights stay with friends the room was clean the bathroom was clean and modern the staff were very friendly nothing was too much trouble for them we booked breakfast this was nice we returned to the hotel after site seeing the first day we decided to eat in the hotel and not bother going out we had a lovely meal that night with a few drinks. I would recommend this hotel to anyone we all enjoyed our stay

We spent 3 nights here in November. The hotel was perfect, very clean. Rooms are spacious and tastefully decorated. All staff were polite and helpful. We are planning to return next year. We hope to come for 4 days as we ran out of time to do all we had planned. Thank you