Usuário convidado
24 de março de 2024
We stayed in August 2022 and had a wonderful holiday so we booked again for 2023. We paid a lot of money to stay 10 nights with a sea view room. I had emailed several times before asking for our ideal room location having stayed previously. Upon arrival, we were given room 830 which looked out onto a building. I immediately went to reception and advised I wasn’t happy paying all that money for my sea view to be a building and was promised I had many rooms to pick from in the morning. Long story short, there were no other rooms, I was passed left right and centre, apparently it was my fault I got that room as the room we had requested before were not the correct room types we had booked and I should have known this (after 4 emails to reception prior to our holiday, not once did they say that the rooms we politely requested were downgrades), first day of my holiday ruined and we had no choice but to accept a downgraded room with a pool view at best. The receptionist (couldn’t remember her name) was the rudest person I’ve ever encountered on holiday. If we had been given the room we paid so much money for, we would still be returning customers this year but I wouldn’t go back. I was not the only person complaining about the views so clearly the sea view rooms advertised are not always correct.
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