Philippion Citi Hotel

The hotel was clean and peaceful. We were able to reach everywhere easily because it was located in the city. We definitely plan to come back next year.

Tenho viajado muito a trabalho (3 vezes por mês) há 5 anos e nunca estive em um hotel como esse antes. Em primeiro lugar, eles têm um adesivo na porta de entrada dizendo que aceitam todos os cartões de crédito, inclusive Amex, mas não aceitaram meu pagamento, tive que trocar de cartão. A janela do banheiro mostrava as paredes entre os quartos sem ar ou luz. Tivemos que desligar a geladeira todas as noites porque você não consegue dormir com ela ligada, é barulhento. No café da manhã se você pedir um cappuccino ou um expresso tem que pagar, também se tiver café da manhã incluso, dia a dia foram desaparecendo sucos diferentes, no último dia só tinha laranja e água e acabou o leite sem lactose. Eles arrumam os quartos a cada dois dias. No primeiro dia não tínhamos toalhas, sabonete líquido ou água morna. Tivemos toalhas adequadas no segundo dia. Conseguimos água morna e sabonete líquido apenas nos últimos 3 dias (de 8) e eles não me reembolsaram nada depois que eu pedi. Esta foi a coisa mais inaceitável. A única coisa boa é a localização, algumas pessoas da equipe também são simpáticas, mas o serviço é como um albergue. Simplesmente nojento... Este trauma custou a mim e à minha família quase 2.000 euros e não pudemos aproveitar a nossa estadia... Precisamos de férias de verdade agora. 😔😩 Basta ir para outro lugar.

Pensávamos que o hotel não dava toalhas, então usamos nossas próprias toalhas, e agora este é nosso último dia e vamos comprar toalhas de banho. Últimos 3 dias SEM LIMPEZA DO QUARTO. A localização é boa. A única coisa boa é a localização e a simpatia dos funcionários, nada mais.

We went as a couple for a vacation to several Greek islands, at the island of Kos we chose the Philippion hotel to stay for two nights and thankfully it was only two nights. I would like to mention that, before we made the reservations, we looked at different websites for various opinions about the hotel and that is why at the time of booking we asked for our accommodation to be in the renewed space of the Philippion hotel. I was answered that it would be dependent on the availability at the time of my reservation. Firstly, we had some difficulty finding the establishment because the hotel's facade did not correspond at all to the images that had been provided to us through the website where we made the reservation. When we found the hotel, we saw that it is not as "modern" as the images provided by its management appear. When we arrived at the room we were schoked because it had nothing to do with what we were expecting. The room was dirty, it was small and the bathroom was disgraceful. Secondly, this is a hotel that does not focus on resting its guests, as the cleaning staff at 8:50 am were knocking on the door to come and "clean" the room, yes, I put cleaning in quotes because they just made the beds. The bath towels were not even changed. We usually leave the towels that are to be changed in a corner of the room floor so that the staff can distinguish them more easily. In this case, the employees took the used and dirty towels and put them back on the bed. The price we paid for our stay was not cheap, which is why I was so outraged by this experience. Finally, we were led to think that this hotel had a swimming pool, which is completely false. When we asked about the pool, they told us that it was a mistake on the part of travel agencies and that they are tired of saying that they don't have a pool, which doesn't really add up because we made reservations individually and even here on Tripadvisor they say that this establishment has a pool. . Without a doubt, we do not recommend nor will we return to this hotel whose real name we do not even know, it was a horrible experience.

The room was comfortable but also a little dirty, the Air conditioning did not work properly and we didn’t have a sea view from our balcony. The staff was very friendly and the breakfast was good but there was not much to choose. It was OK for 3 nights but would not recommend for longer stays.

Family in two double bedrooms with side balcony 4th floor. Great location. Good breakfast buffet, option to order glutenfree bread the day before. Clean and good service Somewhat aged probably due to Covid finances. But good value for money.

Very friendly staff, the best location in Kos, very close to city center, nearby market, nearby car rental, clean rooms, tasty breakfast, we highly recommend this hotel, we will come back for our next holidays for sure, thank you hotel Philippion

I would not recommend for anyone to book this hotel. Firstly, we chose this hotel based on 3 websites stating it had a swimming pool in the facilities, which was not the case. When discussing with reception, the lady was very rude, unhelpful, unsympathetic despite showing her a pool was listed under facilities on the website. She proceeded to hang up on *********** when they tried to contact her to resolve the issue, and told us we would be charged by *********** if we cancelled, which was not the case. This hotel was definitely trying to scam us for our money and mislead us on the facilities. Furthermore, the room was dirty, smelt and did not have towels or a working air con. We did not end up staying and moved to a 2 star hotel nearby which was of much better standard. An overall awful experience

We booked this hotel on the basis of three different websites stating it has a pool as one of it’s amentities. On arrival we found out this was not the case and when discussed with the lady at reception she was very rude and unsympathetic, unhelpful, laughed at us and kept answering the phone mid-conversation when we were trying to resolve the issue. She was uncooperative with the website we booked with when they tried to help resolve the issue. Despite showing her that a pool is listed as an amenity online, she implied that it wasn’t her problem. We asked for a refund to find an alternative hotel as we paid in cash on arrival and she stated that we could receive a refund but the website we booked with would charge us a cancellation fee. This was not the case, as we spoke to the booking website and they confirmed it was absolutely fine to cancel with no extra charge. Additionally, our room on arrival had no towels for the shower and the aircon was not working which is unacceptable for a hotel room. Philippion Citi Hotel really needs to ensure their information on all websites is updated to avoid disappointment for future customers as they no longer have a swimming pool and they should work on their customer service in these instances as it is their error.