Usuário convidado
30 de maio de 2024
Having just come home from a 7 night/8 day stay at this hotel. In short I wouldn’t recommend it. Firstly the negatives; For a family hotel it was very noisy, music on till 11:30 most nights. Bottom floor room and can hear chairs/ furniture being dragged in rooms above- sounds like they’re actually being moved in your own room that’s how loud they are. Rooms very basic with no drawers. Clean but basic. All inclusive but you have to purchase water bottles from the mini market? So I can get unlimited alcohol but not water! Stated there was a kids club but there definitely wasn’t. Kids play room was a mess, about 8/9 wasps on the floor near the door due to a spilled drink and ants on the carpets attracted to the crumbs, also the paints and pens where unusable, ping pong ball lost immediately. Dried and unusable pens and paints. When speaking to staff it’s not their responsibility to clean it or ensure it’s got replenished colours/ paints. Food is very basic at best, not many fruit options - grapefruit, oranges, lemon and apples. My daughter and I ate chips and pizza on the nights we ate in. We opted to eat out often due to the severe lack of variety. And when there was ‘variety’ it consisted of veal liver? Staff smashed a glass and I had to get up and sweep it due to her not having the urgency regardless of the amount of people unknowingly walking over it. To then be told off by said staff member for cleaning up her mess. There was a problem with the children’s pool, nearly every child that played in there came out with cuts on their feet. The manager was immediately on the case which was great to see - he’s a great man. But unfortunately the issue wasn’t solved, after 2 days of not using the pool, my daughter came out with fresh cuts and grazes on her feet and knees from being in there. There’s a problem with over crowing of inflatables, probably best to try time it, as the adult pool wasn’t swimmable when 10 kids have all got adult sized inflatables in there! Lastly the biggest and most severe issue for us was security. Someone entered our room twice on our second to last day. At 7:30am which was too early for housekeeping - housekeeping didn’t come to our room until 11am at the earliest, daily. The first time they entered it woke me up, they immediately shut the door. The second time they entered less than 5 minutes later, they were greeted by my confused self in the hallway, and closed the door again. This is a huge security issue which I took straight to the reception to be told it was housekeeping. Regardless of the person not being in the housekeeping uniform. I was deeply unsettled by this with having a child in the room with us. I took this higher to the Tui rep and I’m still yet to hear back as I am certain this was not housekeeping ‘refreshing a room for a new family to arrive to’ which they’d opened the wrong room. I’m not sure why they’d open the door twice to a room which was clearly inhabited, full of belongings and had
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