Joyce
29 de dezembro de 2023
We've stayed at many resort hotels in Thailand, and we had really disappointing experience with this one that we planned to celebrate our anniversary.
The hotel is located halfway up a hillside with pretty much nothing around, and they promote doing nothing and just enjoying the hotel, which was our plan.
When we checked into the room, we tried to lay on the sofa and found that the sofa and cushions smelled really bad, like some disgusting sweaty smell. We informed the reception about it, and they said they would fix it.
So, we decided to go to the beach, but the sand was rocky, making it impossible to walk on, and the sea was very wavy too. We then moved to the swimming pool to try and enjoy ourselves, but the staff started washing the floor with a very noisy machine right around the pool.
With no usable sofa, walkable beach, or swimming pool we could enjoy ourselves, we went out for dinner and hoped to at least have a hot bath when we returned.
When we got back, we discovered that staff had taken away the cushion that smelled the most disgusting, maybe changed the cushion covers, but the sofa itself still smelled bad. We couldn't sit on it without putting fresh towels on it.
It was already quite late, and my husband took a shower, but when it was my turn, there was no hot water. So, we couldn't have the hot bath we were looking forward to. The hot tub was actually one of the reasons we booked this hotel. The hotel said they would send an engineer to check, but it was late, and we really didn't want to spent our holiday to keep fixing problems.
Another day, while we wanted to get some milk from the fridge for coffee, we found that the milk had already been opened by the previous guest.
We informed the manager at the front desk again about the smelly sofa, and she responded that they had already changed the cushion covers. Alright then. Guess that’s the best they could do?
There were other issues as well, such as calling for the buggy and them forgetting our order, so we ended up waiting for 15 minutes in the dark at the hotel entrance. We were accidentally locked out on the balcony just by sliding the door closed (housekeeping said the lock had a problem and easily dropped down to lock the door). The phone in the room wasn't working. The fragrance in the room was too strong and gave us headaches. The hairdryer was very weak, and there was no speaker in the room, etc.
Our stay was frustrating, and we couldn't enjoy the hotel even a tiny bit. Anniversary celebration was ruined. We thought we could trust the standards of a Banyan Tree hotel.
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