Keys Select by Lemon Tree Hotels, Kochi

Warm and welcoming staff Hotel amenities is ok not great, An average feel, We booked a DB at Rs2600 which is good enough, Check in was easy and fast, the highlight is staff service,

The best Hotel in kochi for family and business trips. From the time we check in till the check out it was really a good experience. Special thanks to Mr Didhin, Mr Jude and the entire team for making my stay a memorable one. Will surely recommend my friends and family to experience the best hospitality in kochi. Keep it up....

This hotel will amazing and staff is very helpful and respected person staff Ramesh is very good 👍 staff food is delicious and I'm very happy With all members this hotel All amazing connected nature and clean atmosphere and nearest kerala musium

Gud service wahoo hotel service is very fast boy Ramesh is very gud in work n so polite we r realy fell very comfortable in hotel lb kochi n a beautiful hotel we happy wd hotels staff tnx my all family members like there lunch dinner n breakfast lot of food verity we enjoyed when we come again we stay only in hotel

Good food and service. I had stayed 2 days in this Hotel, hotel staff was very good then food is also very good all the times buffet is available for lunch & dinner & the food servicing people also also so friendly & they were providing all the verity of foods before we ask we met with the Mr Durga who has served all the type of tasty food ***** with welcome drink. The staff members were kind and serving properly . I suggest people do visit & enjoy Read more

Great location, room is very clean and tidy. What make it more pleasant to stay are the staff. They are very welcoming always with smiles ready to attend to you. I stayed there for almost one month and i interacted with almost everybody from the security guard up to the hotel top ***agement. I must say their courtesy and heartwarming approach has make our stay very much comfortable. Variety of Foods, very tasty which includes the Kerala cuisine which my wife likes a lot. Thanks a lot to Mr Vinou in the front office, and of course a very big thanks to Mr Didhin with whom am still in contact. I must say he is such nice and humble person always available whenever i needed him. I firmly believed he is the gem of this hotel. Thank you sir!! This hotel is highly recommended for those planning to visit Cochi.

Had a mixed experience. What started with a good first impression changed to average over 3 days. Check-in - there was some confusion about our booking. To give them due credit, they made us feel comfortable while they worked to resolve the issue. Once the booking was located the check-in was smooth and we were escorted to the room. Room - Decent size & quite comfortable, although showing visible signs of aging, particularly on the flooring. There was a writing table in the corner. View from the room was decent and our window overlooked some apartment buildings across the road which were surrounded by the backwaters. It was quiet, and no traffic noise could be heard. The sleep quality too was decent. Bathroom - big and had glass walls in the corner (with curtains) looking into the bedroom. Amenities - A wardrobe, a digital safe and a tea / coffee maker, a mini fridge (not sure if that was functional). Free wi-fi with average speed. Bed - Queen-sized & comfortable. The sheets were clean & fresh, as were the towels provided. Bedside tables on either side, one with a telephone and a writing pad. Breakfast - Their breakfast spread was decent, consisting of cereals, juices, breads & condiments, South Indian as well as North Indian items, and a live egg counter. They even served Dosa. On the first day the service was slow, possibly on account of a large group that was staying at the hotel and were having breakfast at the same time. However, shortly after breakfast the group checked out and on the next two days the service was immaculate. Rajesh, in particular, deserves a special mention as he was always quite helpful and took good care of us. Room Service - On our first day we decided to dine in the room. Grilled sandwiches were listed in the menu but when we called to order we were told that only toasted sandwiches could be provided. We then ordered a Chicken Kathi roll & Noodles. Order took about 45 minutes and when it arrived, it was not very hot. The roll was mediocre, at best. I’ve had better rolls at roadside stalls, and it was disappointing that a hotel of this stature couldn’t provide good quality food, despite charging exorbitantly. This was the first poor experience. Second poor experience - the room key. Each evening, including the first day, whenever we returned to the room the key would not work and had to be taken to the reception daily for re-programming. On two occasions their staff Aakash accompanied us back to the room with the re-programmed key and one time, even the re-programmed key did not work, and he had to go down to get a replacement. Aakash was quite helpful during our stay. Checkout - there was again some confusion at the reception. I had prepaid for the room at the time of check-in but I still had to settle a food bill (about INR 970/-) and when I offered my card to settle it, the staff at the reception said there was some mistake and that I was only required to pay a sum of INR 229.10, which I did. Thereafter, he sai

Good staff at reception specially in restaurant Mr. Durga is very helpful and polite for caring the the customer. I have seen him moving around the table and asking personally to every guest. Food is also good. And overall ambiance is very nice . I can recommend the friends and family here.