Milano Hotel

Simply clean room, pretty good sleep, except the pillows rather too high for both of us, good location.

The Deluxe King room is large and comfortable and more space than the standard room. It also has a large toilet/shower. There is no bin the toilet, had to use the one bin in the bedroom. There are some amenities such as toothbrushes and soap but hidden in a small black tray in the corner of the long table below the TV, under the mineral bottles. If room is not bright because the curtains are not fully drawn, you would miss it which happened to my group. We booked 4 rooms and none of us knew there were toothbrushes provided, some of us went out to buy. One of us only discovered the existence of the tray the next day! Also, there are 2 TV controls and no instructions on the back of the controls nor in the room on how to operate the controls; one is for switching tv on/off only and one for controlling channels/sound. Had to approach the counter staff who then came into the room to explain. It would be much more pleasant experience if the counter staff just give a mention about where these things or how to work them at the time we were checking-in, and Before we have to ask. On the Sat night, there was some disco music playing from a distance away where the sound is not audible but the base beat-by-beat vibrations could be felt in the air even though all the windows were shut and locked down, and this went on the WHOLE night and gave me a poor sleep. I was surprised why this happened as I chose this hotel because many reviews from guests say the Milano hotel has good sound-proof rooms. I later discovered gaps in my windows even when they are shut and the gaps are not filled-up/sealed in room 208! Thankfully, the horrible music did not play on the Sunday night. I could put up with the other inconveniences which are minor, but if there were to be sound disturbances throughout the night, having the gaps in the windows was disappointing. Positive side, I like the availability of water to top up our tumbler at the front office area, besides the 2 bottles of mineral water in the room.

The staff were friendly, the room was clean and comfortable, and I would definitely stay here again.

Clean room and good location. Can walk anywhere and lots of shops around. Good sound insulation from human neighbours. Birds outside is cute but need to get used to bird chirping and road sound.

Overall good place at affordable price.

Nice, clean & cozy hotel~ love the scent at lobby 😘😘

Hotel room is cozy and very clean. Good location. In Kluang town which is so near to everything you need while in kluang.

Good location, middle of the town. Walking distance to restaurants. Hotel has no lift, just stairs. One of the room had issues with aircond and the staff found a replacement room. The replacement room’s shower water pressure was not that good but it was just a overnight stay.

Excellent