John
27 de dezembro de 2023
The resort is very nice. Good space, has nice amenities for kids, and is pretty. I ignored reviews that said the walls were paper thin. Big mistake. You can hear everything from the adjoining room. My neighbors and I were laughing about it but were quite annoyed. Fortunately, we were pleasant and we kept our TVs down to nothing and did the best we could to be quiet. Even so, it was a constant annoyance. Also, I got my reservations on *******. Checkout time was listed as 3 pm in and 11 AM out. I reserved solely on that info. I can't stand these places that want you out by 10. I'm on vacation, I don't want to wake up early and rush out. Nevertheless, I got an email two days before getting there saying checkout was 10 AM. I ignored it but brought a paper copy of my ******* reservations. The evening before morning checkout I got an email telling me checkout was 10 AM. I corrected her and told her my reservations said 11. She thought she was doing me a favor by saying I could check out at 10:30. In the morning I went to the front desk and checked out at 10:20. I showed the lady at the front desk my reservations showed check out at 11:00 AM and the Resort should get this cleared up with *******. She replied, "******* is a third party and we have no control over what they do"..... Very disappointing. At first glance this place was beautiful. Should have gone elsewhere.
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