Verified traveler
13 de fevereiro de 2024
We arrived to this motel earlier than 3p check-in time, and the room was already cleaned, however staff still wouldn’t allow us to check in, unless we pay an extra 70$ or wait till 3 pm. Why?? Seeing that we had a child with us he offered a discount and free food this was super nice. place is clean. After we finally returned back to this motel after 3 pm, we were told about additional ~7 dollars extra fee which would be taken out from deposit. This is after pre-booking and paying full cost of the room in advance thru *******. Don’t understand why not to allow a customers to check in to room if it was already cleaned ?!. This was 1st time we tried best western motel and it should not be called “best”. We plan to avoid all Best Western motels going forward unless we have no other choice. Only positives are the friendly staff and cleanness of room.
Traduzir