"bom hotel"

"Fui atribuído um quarto de vidro com UMA Grande vista.O quarto estava bem equipado, limpo e confortável.Em geral, as instalações e serviços satisfazem as minhas expectativas e gostei Da minha estadia no hotel."

"Não fiquei Neste hotel, MAS a autoridade do Hotel pediu a totalidade Da conta."

"O check-in no hotel não era o melhor.Todos já tinham quartos e não havia quarto para nós com o MEU amigo.Porque tínhamos UMA reserva anterior Na recepção, eles decidiram dar-nos o apartamento Como compensação por atraso. Demorou Dez minutos, MAS a compensação passou as nossas expectativas.Tivemos duas Grandes quartos com equipamento completo.Havia também UMA caldeira com água, chá e café. O Grande banheiro tinha uma casa de banho separada e grande e até um banheiro com hidromassagem, havia também toda a variedade de acessórios cosméticos, esperava-se para jantar no restaurante, mas, infelizmente, de novo no estilo europeu. É delicioso e bem servido, MAS não originalmente, porque no pequeno-almoço, tivemos duas vezes aqui, todos estavam felizes. O restaurante e o restaurante são excelentes e rápidos . Onde quer que seja Muito limpo, então dormimos confortavelmente as duas noites."

"Unfortunately, my experience was disappointing. The bath towels were old and worn out, the air conditioning was not functioning properly, and the restaurant cleanliness was below standard. As a 3-star hotel, I expected better maintenance and overall service quality. I hope the management will address these issues and improve the guest experience."

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""I accidentally made a booking and cancelled it within just 10 minutes, but I still haven't received my refund. This is extremely disappointing and poor service.""