Usuário convidado
2 de maio de 2024
UPDATED REVIEW: In view of contact from Richard at the hotel we have decided to complete a reflected review, as we were very impressed with the response from the hotel and their eagerness to improve the customer experience. We visited for one night and booked a standard room. It was big and generally very clean, but a little tiered in places, something the hotel is aware of and keen to rectify. The Spa is a tranquil place to relax and again, in need of some minor TLC in places. Richard assured us they will be making improvements to some of the furnishings and reviewing the drinks ordering process, which is currently through an intercom. We opted to eat in the Brasserie and whilst the food was ok, the setting wasn’t quite fitting of the beautiful hotel and it was good to hear about the plans to refurbish as this could be a hidden gem alternative to the main restaurant. Breakfast was cooked and of a good standard with plenty of options, and the setting in the main restaurant allows far reaching views. The hotel itself is spectacular and the surrounding countryside and lake view is equally impressive. The hotel helped us decide on a location walk and had plenty of handy guides. Overall staff worked really hard and although the receptionist (when we arrived) seemed to be operating on her own, was friendly and really helpful with all requests. This place is worth a visit and good…it could be great and Richard’s reach out to us personally signalled intent to continue to improve. The gesture was not lost on us and it will be interesting to see if the hotel honours this. Give it a go.
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