ZellNew
27 de agosto de 2023
We recently stayed at the Potamaki Beach Hotel for 12 days (from August 14th to August 25th, 2023). Unfortunately, there is not a single positive aspect of this hotel that I can genuinely recommend. Cons: 1. One night when we were asleep some random guy entered our room! He had a card of our room and entered it! When we informed receptionist what have happened, she already knew it and just said that it wont happen again. She didn't want to provide us any explanation!!! This was the most disturbing experience! 2. The room they accommodated us in was on the first floor, on the same level as swimming pool. Sun beds were literally few meters from our balcony and since they don't have normal curtains but only drapers, the only way you could have some privacy in that room was if you were in dark whole day. Beside that, smell in bathroom was awful! 3. We asked at the reception to change room, firstly they argued and after some persuasion they showed us another room on the same floor. Second room was noticeably smaller, much older furniture, old bathroom and view was other building passage. We agreed to that since they told us this is the only option and it seemed that we could have some privacy here and there was no smell from bathroom. 4. After first attempt to take a shower in the bathroom of second room, the floor was completely flooded, partly because the curtain on shower was too short and partly because water was coming back from the drain. It disgusted me to step out of the shower. To be able to reach towels you needed to go over toilet seat, and there was no space at all to put cosmetics (we had to use some dusty red chair for that). Also, in this bathroom tiles were dingy. So overall, the bathroom was in unsanitary conditions. 5. Again, we went to reception to explain the conditions, and this time they were rude and completely unprofessional (they mocked us because we already changed room) and finally one lady (I would say she is the manager) agreed to come to the room with us to see what is happening. So we showed here, and her behavior was really unprofessional. She tried to convince us that what we showed her is completely normal and that room is "really nice room" and that other rooms have shower behind the doors without curtains etc.. So basically she was telling us that all other rooms are worse then this one?!! We insisted that they find us normal room, and finally I had to specifically tell her to check when first group of guests is leaving and that could be a opportunity for us to change it. Finally, she agreed to that, but I really want to emphasise that she was completely unprofessional! 6. After two days they showed us another room which was finally looking acceptable (we had issues in this process as well, but we got the room). No apologies from their side for all the trouble we were in. 7. The hotel provided only one room card despite our request for two. Their explanation that we could leave the card at the recepti
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