Joewel
3 de dezembro de 2023
The property was old and some things needed to be fixed in the room. The entire hotel needs an updated style but it was clean. My issue is with the staff: I asked for a late checkout and was told it would be 12 pm.
At 11 am housekeep asked if we were checking out, i said yes and late checkout. At 11:47 am a random man tried to open the room door and when I came to the door and told him late checkout he said it was 12. I informed him that it wasnt and closed my door. We were then bombarded with phone calls to the room while we were checking and making sure everything was packed.
This was quite rude, especially for an old hotel with broken bathroom doors and holes in the walls that were not professionally fixed. Customer service is everything.
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