Nilu M
29 de fevereiro de 2024
My recent 7-night stay at the Limak Limra Hotel in February during their off-peak season was marked by a mix of positives and disappointments. While some members of the staff, notably the managers and supervisors, were friendly and accommodating, the majority of the waiters appeared disinterested unless tipped generously. It was disheartening to observe that the level of service provided often depended on the guest's tipping practices, with some waiters neglecting to clear tables or offer attentive service to those who did not tip, even upon request. One of the most glaring issues during my stay was the lack of transparency regarding the available facilities. Despite the hotel's website boasting about water slides and outdoor pools, none of these amenities were accessible during my visit. This lack of communication and the discrepancy between advertised amenities and reality was misleading and left a sense of dissatisfaction, especially for a hotel claiming a 5-star status. The food served at the hotel was another significant letdown. The buffet offerings remained stagnant, with minimal variation and lacklustre quality. Every day, the same food was served for breakfast, with no changes or additions to the menu. It was disappointing to note the absence of simple offerings like ice cream for dessert, highlighting a lack of variety and consideration for guests' preferences. Moreover, the desserts often had issues, including mold on one occasion ( picture is attached of the dessert with mold - 23/02/2024 dinner buffet ), indicating a concerning lack of freshness and attention to detail in food preparation. The desserts, in particular, seemed old and stale, with dry and unappetizing options that had likely been sitting out for days. Hygiene standards at the hotel were shockingly low, with cats freely roaming the restaurant and even jumping onto tables. Witnessing a cat urinate on a table leg was not only unsanitary but also deeply disturbing. Additionally, I was appalled to witness a female chef engaging in unhygienic practices, handling food in a careless manner by picking up fallen items from the buffet counter and placing them back into the food trays. Moreover, the hotel's inconsistent treatment of guests was evident during a DHL conference or event that coincided with my stay. On that occasion, the food quality notably improved, emphasizing the disparity in service levels provided to guests during different periods. This inconsistency further highlighted the hotel's failure to maintain a consistent standard of service throughout the off-peak season. In conclusion, while the Limak Limra Hotel had its share of friendly staff members and occasional moments of improved service, the overall experience was marred by misleading information, substandard food quality, and unequal treatment of guests. I would caution against booking a stay during the off-peak season, as the hotel's inconsistency in service and quality may detract from an enjoyable hol
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