Keith
26 de fevereiro de 2024
The hotel itself is a nice property.
The problem is their staff. Despite pointing out our room had not been cleaned, it was still only cleaned once in our 4 nights there. We certainly do not want our towels replaced in a short stay, however, when you are spending so much, we do expect bins to be emptied, bed made, coffee replenished, etc.
There was a payment issue with our stay and the staff were dismissive and unwilling to deal with the issue. They just kept fobbing us off and saying to speak to someone else another time. It did not get resolved and we have been overcharged approx. $500 to date, with no resolution. ******* are blaming the hotel, the hotel are blaming *******. Neither seem willing to check their own records to resolve the issue, I have to do all of the work to resolve the matter.
Also, we checked out early on our day of departure. The member of staff was unable and/or incapable of properly dealing with this.
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