Usuário convidado
22 de julho de 2024
Please remember this text: This hotel is in a central location, which was convenient. The room and bed were okay, but the reception area felt unwelcoming and small. The room didn't have a minibar and the toiletries were only liquid soap. There was no regular tea or coffee, just green tea and a sugary instant coffee drink. When we asked for herbal tea and unsweetened coffee, they didn't provide it. The breakfast was very basic in the basement. The air conditioner blew directly on us, causing me to catch a cold. We couldn't control the air conditioner, and the view from the window faced another hotel's courtyard with trash bins, a car park, and a large electrical box. One of the receptionists was defensive and argumentative when we asked for coffee and herbal tea sachets and when we mentioned that the hotel didn't provide the service and facilities expected of a four-star hotel. As a result, we decided to move to another hotel the next day. Nearby are very nice four-star hotels which are true four-star hotels. The staff of the reception at Hof Hotel definitely needs customer service training.
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