Hotel Hema

Very good location and wide parking .. but no so clean room and bedsheet are dirty

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If I could give 0 stars I would. The service provided by the some of the staffs was terrible! They just sat around the sofa all day and would all pretend to disperse and do work when you arrive at the hotel. My particular complaint is in regard to the security staff, who spent most of his time sat inside watching TV. Didn’t help with the suitcases at all. This particular staff member was rude and unhelpful. The rooms was a decent size, however it did have a funny smell and didn’t appear to be clean on arrival. Rooms were very dusty. In addition to this, we HAD to ask for our rooms to be cleaned daily as the staffs wouldn’t come and clean the room themselves. Our room was left open on one particular day because the cleaning staff’s did not close our door - we had to make a complaint to the manager re this who then blamed the cleaning staff. However, this is an oversight and overall manager’s duty. The lift in the hotel is dangerous, it closes very quickly and has no sensor to detect anyone in between the door - it will seriously hurt someone one day. The only positive comment about this hotel is that it is very close to the airport & that is it. Yes it is 2 start hotel and you should not expect more than that, but this hotel doesn’t deserve to be 2 stars. Overall, I am every disappointed with the hotel and its service and I will never come back here and I will definitely not recommend this hotel to any of my friends who will be visiting Nepal. Please avoid this hotel, it is not worth staying here at all, you are better paying a little extra and staying at a safe and clean hotel.