Usuário convidado
12 de junho de 2023
Booked a Deluxe Penthouse with Sea View for my family of 4 through a travel agency. But because of an error by the agency, what the hotel got was only a Superior Suite with Sea View, which is only for 2 people. The staff and manager on duty explained the situation to us thoroughly, and tried their best to find a similar room at next door hotel, and also offered free gifts for all of our 4. During the whole process, they were very sincere, and tried their best to find a satisfying solution. As of the hotel and room, the location is prime, and the view is spectacular. The room is spacious. The only issue I have is the breakfast time is too late, 8am. Because we had to leave early, so we didn't have chance to enjoy its breakfast.
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