Usuário convidado
18 de maio de 2024
Checked in at around 12 am midnight, and then we received a call at 1 am asking us to vacate our room and move to another one. Unbelievable experience and customer care. When we asked for a reason, they kept mentioning some issue with the type of room that was booked. Despite the hotel being nearly empty, we were unceremoniously disturbed during our sleep and forced to move to a room that looked like a guest room attached to a convention hall. This room was small and definitely not worth the money we were charged. If they had shown us this room initially, we might have even canceled the booking. What was more astonishing is that they expected two adults and a child to stay in this room. We felt taken for a ride but had to accept it since we were only staying for a few hours to catch up on sleep.
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