Louise
25 de janeiro de 2024
PROS: nice towels, good shower /pressure, Dove product line for bathroom is wonderful, comfy mattress, nice soft cozy bedding, window that opens. The room is wonderfully spacious. CONS: Bathroom: walls are dirty and steam-streaked, haven't been wiped down in a long time. Sink cabinet: support is water damaged and needs replacement. Toilet seat needs to be replaced (will try to attach photo). Toilet bowl not well cleaned (photo). The cleaner either doesn't care or improper training /equipment. Entry: walls need cleaning here as well. Mirror is cloudy, hasn't seen windex in quite some time. Bedroom: wardrobe, right door, hinge loose, screws need tightening. Same door starting to split. There's also green tape on the hanger rod. Window frame, top, paint peeling, needs repair. Freezer in fridge needs to be defrosted. And ... baseboard along the wall beside the bed missing. And breakfast wasn't good either. Eggs, sausage and hash browns old and inedible. There was just too much wrong with this stay. My questions: 1) why was this room rented? It's February and dead slow. It obviously needs some TLC. 2) is there no quality control? No one checking rooms unless complaints received? Seems inefficiencent and unbusiness-like.
I didn't have the time to take this up with the concierge. Staff was efficient and very competent. I appreciate that they allowed us to check in an hour early. In the end, would I recommend this hotel? I'd have to say no.
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