Kona Islander Vacation Club

This room was not at all as presented in your pictures. Straight out of the 70's shower grubby bathroom area sink no counter space. Mirror cupboard door track rusted. Would not call it a kitchen would not use fridge etc as creepy.mirrors covered entire wall could not even open patio door. Staff no help told to call number provided. Never again much better places for same cost

******* listing is not clear this is a timeshare/privately owned condo. There was no service or staff for support beyond people at check in who expected us to know about timeshare information. No blanket was provided for the pull out bed and since there was no service options we had to make do without. That being said, pool was nice, unit was clean and location for accessing Kona were all positives.

Parking was at a premium. If we used our rental, we feared nothing would be available upon our return and we'd have to park off-property somewhere. Not knowing the area, that made us very nervous since we were using a rental car. Check-in was long and tedious. I was made to read and initial over ten warnings and fines for a number of ridiculous potential infractions. This set a very unpleasant tone to our stay. If I could have gotten a refund, we would have left on the first day. As an adult, I should be asked to read all ten plus statements/warnings/fine related violations and initial once! It wouldn't have been so terrible if the front desk associate hadn't come off so stern / cross. Rather unwelcoming. The sofa bed was the best I've ever used. WIFI access was extremely difficult to set up. We were given the wrong network/user-id at check-in and had to reach out to two outside companies to get it resolved. Unit door security locking system was excellent. Very quiet most of the time. Property was centrally located to most of Kona's night life and dining.

Very weird stay ! The front desk does nothing for you and tells you that on arrival . The room felt like a basement . No ocean view like was told . The area was run down .

First of all, upon my arrival at the vacation the staff/ receptionist were extremely unfriendly. I didn’t feel warm or welcomed and my question were vaguely answered as “contact the owner”. I would of preferred more information as far as the area/ parking remedies or anything really. Secondly the room had ants. And no amenities such as shampoo or conditioner as other typical hotels provide. Nothing was complimentary, not even the coffee filters or coffee. I will not be staying here again.

The hotel check in lady was an interesting figure. Perhaps, it was just a bad day but i feel it was very unprofessional. She lied about having our code to our room stating we need to contsct the owner as they dont have the info… then when i pressed for information she showed me the screen that had the inform. Infectious scrutiny is require for a simple request.

Easy check-in and staff very helpful with answering questions about getting around on the island

Close to everything and yet quiet (there during Ironman). Issues with shower door were resolved once I found out that staff working there are not responsible for this (had to contact owner of unit). Response was quick once they were informed.

We loved our stay! Hawai’i feels like home to us and Kona Islander did too! The sweet, lush jungle-like greenery, the cozy clean apartment, the pool and hot tub, the kind charming hosts at the front desk, and the peaceful neighbors were more than we could wish. And of course the ocean view and downtown Kona from our sweet balcony was a gem. Thank you guys! Highly recommend and would stay again and again here!