Efteling Hotel

I have to say i love efteling but for me the beds ruined it as they are like hospital beds super hard and not comfortable..after a number of days at the park sleep is what we needed and everyone found the beds uncomfortable which led to grumpy children. The hotel facilities are lovely plenty for everyone at breakfast and we had a meal one evening in the restaurant. Easy to walk into the park. The pool in the other hotel is fun for a break from the park and was super clean.

We had a four-night reservation at Efteling, booked directly through their official website. The entire cost was paid upfront via credit card. Due to unexpected health issues, we contacted Efteling by phone prior to our trip to inform them that we would not be able to visit. The representative assured us that they would get back to us, but no one ever followed up. We sent multiple emails requesting either a refund or the option to reschedule within a one-year period. Despite our numerous attempts, Efteling has completely ignored us. Not a single response to our emails, no solution offered, and no refund provided. They kept the full amount of money for our four-night stay without any explanation or communication. This lack of customer care and refusal to engage is deeply disappointing, especially considering the circumstances. I cannot recommend Efteling to anyone, as their customer service is completely unprofessional and unresponsive. If you are considering booking here, be warned: they do not seem to value their customers or provide solutions in times of need.

The most magical experience and the best hotel we've ever stayed in! We stayed in the gilded suite as a family of 5, the staff were all so lovely and made the kids feel like superstars. The room itself is full of little magic touches, I won't spoil it but it was utterly magical! Breakfast was superb, loads of choice and feels fancy but obviously very very child friendly which is so relaxing and lovely as a parent, if there's a spill it's no trouble at all. There's a soft play right next to the bar which is also so handy at the end of a long day at the park. You can get access to the park 30 minutes before the main gates open which means you get to the front of all the queues which is worth it's weight in gold!

For the price of the stay, the rooms are visually cute but horrible designed. I could here the neighbors like they were in our room and even when the room service came to pick up the trays from the corridor. Also no way to fully close the windows for the light

I will start by saying we have been to the Efteling for our daughters birthday for many years - usually super impressed but this year was SHOCKING 1. We accidentally made 2 bookings earlier in the year I emailed the customer service to have the second one canceled but it wasn’t so they decided to charge us the 200 euro + deposit - answer to all things was “it’s policy” 2. Upon reading to see if anyone else has had similar bad experiences - I found that the hotel (we usually stay by lake but wanted to try something different) is worn down, mouldy, bad customer service, and in need of a refresh- so I call to see if we can change our booking to a 200euro cheaper room in landhauys (I was expecting to not be refunded as it’s our change) upon doing this I was shocked that they also want to clip the ticket again with a 35 euro change fee AND also want us to have to rebook our Caro tickets (for a cost of course!!!) 3. The most surprising part for me was speaking to a customer service team member (as many of the bad reviews Efteling have answered speak to customer service) and that being the most shocking customer service of all- I was told by this team member “yes please leave this review I understand” The park is beautiful and a great family experience we lots of fond memories of but I’m sorry the customer service is upon the worst we have ever had- the policy is led by money grabbing rather than a positive customer experience.

We stayed in the Efteling Hotel for two nights and enjoyed the park for three days. We had a magical family moment. All the hotel and park staff made our days even more unique. See my daughter's eyes shining was priceless. If you are not a fairy tale person, I see you; try it. It's a fantastic place for all ages, and the people working there are incredible in doing your journaling even better. We left planning the next visit.