Hotéis Hot spring em Joetsu

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

ホテルに泊まった、というよりちょっとスリリングなアトラクションに入った感覚。 まずホテル周辺がひどいシャッター街。シャッターが並びすぎて不安になる。 外見もぼろく、入口からフロントまでの道のりが不気味。蛍光灯は交換されておらずチカチカ点滅し、薄暗い。 フロントは静まり返っていて、いきなり無表情の男性が裏から出てきてビクッとする。 エレベーターが古い！ゴウゥゥン！と不安になる音をたてて上に進んでいく。女子2人の弾丸旅だったが不気味さに思わず手を繋ぎ震えながら進む。 安さにつられてホテルを選ぶんじゃなかった！ 部屋も不気味。ベッドの向かい側に大きな鏡があり、気味が悪い。冷蔵庫内に無料のミネラルウォーター、それはグッド。 テレビが一度つけるとなかなか消えない。リモコンが壊れているようだ…寝るときもテレビが消えず、つけたまま寝ることに… 電気を消すと天井にまたびっくり！ 子供部屋の天井に貼られているような壁紙。 暗い中でも緑色の星が光るようになっていて、チカチカして寝れない… 夜中トイレに起きると、ドアノブにある鍵のつまみが横向きになっておりギョッとする。確かに鍵を閉めたはずなのになぜ？誰かが開けた…？ 恐る恐るドアを確かめると、通常と鍵の向きが逆なだけだった…紛らわしい！たまにあるけど！ やはり口コミなどを調べて宿は安さだけでなくちゃんと選ぼうと思った。

The room is not too big, but it is suitable for one person. It is quiet and clean. It is very close to the Shangyue Miaogao Station. The surrounding area is very prosperous and shopping is very convenient.

This time, this hotel is three consecutive nights in New Ikaya. Breakfast is asked whether Japanese or Western food on the night before, and you must specify it at that time. Japanese or Western food is filled in on the spot on the direct ticket. I thought I was counting the number, but there was no particular counting, and it was like if I was decided in the morning of the day. The proportion of western and Japanese food seems to be the majority of Japanese food. Because of this, Western food is not coming out 々 even if you ask. The first day was made to western food, but it was waited for about 10 minutes, and the Japanese food who came later was not able to be carried even if it was carried more and more. Also, the bread was pattery and Immaichi. The second and third days were Japanese food, but the menu was together. However, on the second day, potato salad was the same potato salad as on the third day, but the person who came from later was replacing pumpkin salad, so it seems that the third day is left when there is the second day. It seems to replace the third day menu when it is gone. Japanese food has a hot spring *, but it was disgusting that * was put in the vessel to put * as it was and put out. Coffee, tea and juice are self. It's a pity that there was no coffee to bring back to the room.

It is about 2km from Naoetsu station and a 30-minute walk. It stands out because it is the tallest building in the area. Located by the river, the embankment is convenient for a walk. The guest rooms are built in a typical business hotel, but the stiff beds are different from other business hotels and route-in. There is a large communal bath, a coin laundry, a restaurant, and a vending machine. Breakfast is a general buffet. If you walk 500 meters, you will find a convenience store and restaurants. You can watch BS broadcasting and WOWOW. The employees were polite.