Ocean Spring Resort Chengdu - MGallery

O ambiente é muito bom, o café da manhã é muito bom, o serviço também é muito bom, mas a área dos quartos fora da villa é muito pequena, o layout dos quartos também é estranho e o posicionamento do hotel resort não corresponde

A atitude de serviço dos seguranças individuais é muito menor do que a da recepção, restaurante e serviço de quarto. A cortesia e a educação devem ser reforçadas! Os quartos da recepção e os funcionários do serviço do restaurante e da administração são muito simpáticos e educados, e podem lidar com os problemas levantados pelos hóspedes de forma eficiente e flexível! Recomenda-se que o hotel melhore as instalações de apoio o mais rápido possível. O hotel é basicamente nada exceto fontes termais, e a ceia pode ser enriquecida

O café da manhã é muito simples e mediano. Não há roupões de banho para crianças, as escovas de dente são duras e não há produtos de higiene infantil.

Hotel recém-inaugurado, o ambiente é muito bom, existem muitas piscinas públicas de águas termais, adequadas para trazer as crianças para brincar. . . . . . . . . . . . . . . . . . . . . .

As instalações são boas e as fontes termais são ilimitadas.

Muito bom, bom ambiente, número de serviço

Experiência muito boa

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay