Barceló Jerez Montecastillo & Convention Center

For our group it was an excellent experience at the Montecastillo. Superbe hotel and beautiful sports fields and facilities.

Arrived today for five days. Just had our first meal on all inclusive. No direction as what to do. No clear labelling in many things. Food extremely poor more like a motorway cafe. Buffet food cold, not cooked properly and some inedible. Not looking forward to the next few days of food. Hope the golf course makes up for it.

Let's stick to the facts, this isn't a 5 star hotel. It's at best a 3 star. It's tired, and dated inside the rooms. It stank the moment we opened the door of overused air freshener to mask the smell of drains because it rained according to the front desk. It's heavily over priced. The telephone didn't work to call for room service or even the front desk. No English speaking TV channels other than a news channel. Ant swarms most days somewhere. The food was not bad but €30 for a breakfast buffet or dinner its keen! The pool was shut, there wasn't a play area for kids, no crèche. No discount available for upgrading the room from a single to a double. We regret upgrading now for the additional €200. I came here in 2005 as a young 25 yearold onna work trip. I'd be surprised if it has seen a coat of paint since. Pros: it has a good golf course according to mates. It's next door to Jerez racing circuit. Cons: avoid if possible

Great location for visiting the coast and inland areas. Excellent breakfast, good food and friendly staff.

Booking online was smoothly and friendly, upon arrival, at reception was less than basic ! The receptionist seriously had no idea about anything. She didn't know or accepted we checked in online, she ignored the fact that i booked a high floor room in order to avoid any noise from fellow guests etc.. we had a very early start to the next day and needed a very good night sleep this is one reason we booked the Barcelo obviously. They have excellent mattresses and we love the fact we can regulate the room temperature. But she lied to me, when I asked if ALL high floor rooms were booked and the answer was clearly a very big lie. For a receptionist to lie to clients is extremely un professional, we expect a better service. To add salt to insult, the bathroom door needed the maintenance man , and we only had 1 bed side table !!! on 1 side of the bed, the make up mirror light is broken and the patio door wasn't opening properly. I am devastated that we had to wait ages in the room for the( friendly helpful) maintenance man to come and fix everything. we should have received a polite "sorry" from the receptionist and gave us a different 100% in order room. But we did NOT. This has spoiled our afternoon after we drove 3 hours to get there. This was a very much needed break for us and i was left disappointed. we have stayed many times in the Barcelos and this one has the worst unhelpful, unprofessional and lazy receptionist ever. The room next door to us had very loud, drunken laughter and screaming and I was bracing myself for the night time, but luckily it wasnt too bad by that time..However, the rest of the resort was lovely, the Spa was great, although the actual spa water was chilly and not very warm, and the Turkish steam room was out of order sadly...The breakfast is 100% perfect, the staff at the breakfast are polite and work very well. The food available is fantastic, from healthy and organic to fully cooked , teas, coffee etc.. also the breakfast room is lovely kept and bright . We would love to return to the area, but would prefer to receive a room we chose and pay for !!, rather that nothing but disappointment in the first 3 hours.. because of the negative experience, we didnt try the evening restaurant and went elsewhere, to avoid more dissapointment, which is sad really.

We arrived thinking that we had booked the 5 star hotel but were informed that we had actually booked a room at the 4 star hotel along the road. As the hotel was busy they were unable to upgrade us to a 5 star room. This also meant we had to pay a charge for the spa and a higher rate for the golf. Our room at the 4 star hotel was fine but it has absolutely no facilities- these are all provided at the 5 star hotel about 300 metres along the road. So be careful when you make your booking - according to reception staff many people make the same mistake. The services provided at the 5 star hotel are good although we didn't use the spa. The golf course was generally good although a few of the holes needed some attention.