Southbank Hotel Jacksonville Riverwalk

Good hotel

트립닷컴에서 숙소 결재를 하였으나 호텔 측에서는 결재가 되지 않은 것으로 되어 있어 혼선이 있었다. 결국 호텔 측에서는 시스템 문제로 결제를 하지 않아도 된다는 답변을 듣고 체크아웃을 하고 돌아왔으나 아직까지 deposit 금액이 환불 되지 않고 있다. 트립닷컴에서 예약된 건 들에서 이런 현상이 반복되고 있다.

酒店位置很好。出門就是海濱步道。性價比高

Great location. Not sure why we need to pay for parking since there is a large lot and 5 cars in it. Rooms are nice and the hotel is on the river walk.

Very easy check in. Staff was friendly and the service great. Hotel was clean and the beds were comfortable. Will definitely stay again.

Decent place. Water in my bathroom ranged from freezing to scalding, but otherwise the room was nice. Pretty good facility.

Not sure why I had to pay $12 to park. Hotel is not responsible to damage or stolen items from cars. No security on site

We have stayed at other Marriott chain hotels and each one has been above satisfactory in our opinions. Southbank Hotel Jacksonville Riverwalk was good but did not quite measure up to other Marriott's. Front desk customer service was amazing! Very nice and helpful. Self parking felt a little sketchy. Valet my be the best option at this location. The room we stayed in could have used a little bit more effort in cleaning. There were obvious stains and marks around door handles and wall spaces that could have been wiped down. I wiped down door handles and obvious marks that made it feel a little cleaner. Stray hairs on the bathroom floor. Beds felt like maybe memory foam that needed to be switched out? We had some laughs when I dropped down to sit on the bed and it was very firm and flat. We only needed the room for one night so we were okay and made due with the room. We slept good and felt safe. Again, these are just our opinions and we compared it against other Marriott hotels we stay at. We would stay at this location again only for the front desk staff and their friendliness. We will not stay again due to what we felt about cleanliness. We've paid less during high seasons at other hotels and they were excellent! Overall we still enjoy Marriott's and will continue to stay and check out other Marriott hotels. Thank you front desk for being amazing!

We booked a room at this property to attend a Jaguars game on NYE. The price of the 3 night stay was affordable, especially for a holiday weekend. The hotel is about a 6 minute drive to the stadium. Upon our arrival of the property, the valet attendant greeted us and was very nice-- made the process of unloading the car and getting the car taken care of a breeze! Karl, at the front desk, checked us in and was very pleasant! Positive attitude, happy, and easy to chat with. The entire staff at this property are PHENOMENAL! Everyone from the bartenders at Southbank Johnnie's, the security officers on site, the front desk attendants and the housekeeping staff. Everyone was incredibly knowledgeable, helpful, professional and hospitable. I truly felt safe and comfortable staying here! I have stayed at plenty of Marriott properties in the past, and I will say, the room itself does not meet Marriott expectations. Starting with the room itself-- the furniture and the decor is outdated. The furniture had a lot of dents. It could be much more modern and fresh. The sheets/bedding were very soft and quite cozy! The bathroom-- the water pressure in the shower is great! However, the water seems to stay warm and never truly gets "hot". We were also never provided wash cloths until our last day. We spent a lot of our time in the lobby. The bar/restaurant, Southbank Johnnie's, was great! The food was 10/10!